Rachel B.
Posted
My pet portrait is amazing
My pet portrait is amazing! I love it!

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Rachel B.
Posted
My pet portrait is amazing! I love it!
customer
Posted
Super friendly and helpful customer service.
Cindy L.
Posted
We had a portrait done of 2 of our furbabies. Unfortunately we had an issue with 1 of the faces. West & Willow's customer support was a joy to work with. ( namely Merdae). We were constantly updated on progress to rectify the issue. Cannot wait to receive the revised and will definitely recommend West & Willow to all our friends and families looking to get customized portraits of their pets.
Alsimon
Posted
I would have loved to review my order before placing my order. I hope I can get a refund if I'm not happy with my order.
Response from West & Willow· May 2, 2024
Hi Alsimon, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best of your pet. 👍🏼
Kayla
Posted
I absolutely LOVE my pet portraits! I recently lost my cat and no better way to remember her by!!
Heather M.
Posted
Wish I could get updates on my order
Response from West & Willow· May 2, 2024
Hello Heather, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Sarah B.
Posted
The photo is rippled and looks terrible. I am super disappointed. It was fairly pricey for the quality product I received. I can’t gift this to my mom who recently lost her fur baby.
Response from West & Willow· May 8, 2024
Hi Sarah, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Kerri
Posted
Your website and ordering process are quick and simple. I was a little disappointed with the portrait, it wasn’t positioned or proportionate to the print size and most importantly the portrait doesn’t have any personality. Your ads show portraits that look great even though the picture of the actual pet may look serious. We’ll display it because it was expensive.
Response from West & Willow· May 2, 2024
Hi Kerri, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.