Heather P.
Posted
Excellent communication and so easy to…
Excellent communication and so easy to work with. We're extremely pleased.

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Heather P.
Posted
Excellent communication and so easy to work with. We're extremely pleased.
Stella
Posted
Love the finish product!
S. B.
Posted
I paid extra for walnut frames on 2 of my portraits and still got only black frames. Disappointed.
Response from West & Willow· Feb 21, 2024
Hello Stephanie, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Melinda I.
Posted
The entire process from order to arrival was flawless. I had to contact customer service because I forgot to add the digital purchase to my order and CS was phenomenal. I absolutely love how my picture turned out. Quality product and excellent service. I’m super happy with my purchase.
Tanya B.
Posted
I’ve been burned on Instagram products before, but this company is wonderful! Turn -around time on my order was less than two weeks. I did not get a proof, so was not sure what the pic of our Duke would look like. It turned out FABULOUS. My daughter was so thrilled with her mug!
Karen F.
Posted
Oh my gosh , my picture is amazing . Thank you
Priscila R.
Posted
My transaction went straight to payment and I was not able to put the vday discount code. I reached out via email and they kindly refunded me the difference. Can’t wait to receive my order. My husband’s childhood dog passed away last year and this will be such a nice gift for him.
Laura V.
Posted
Love the pictures and customer service was great.