Meegan R.
Posted
I wasn’t happy with my dogs portrait…
I wasn’t happy with my dogs portrait and you made me another one with such kindness and understanding and I love it!! Thank you so much 😊

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Meegan R.
Posted
I wasn’t happy with my dogs portrait and you made me another one with such kindness and understanding and I love it!! Thank you so much 😊
Genell L.
Posted
I’m giving 4 stars because unfortunately the names of my dogs are mixed up over them. I had emailed to ensure the names were placed correctly as I ordered a picture of both of my dogs together. The picture is great! I love how it turned out…but Darwin’s name is above Ringo’s picture and vice verse. Bummer but still so cute!
Response from West & Willow· Feb 21, 2024
Hi Genell, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Sherry P.
Posted
Loved it! Came out beautiful
Natalie R.
Posted
Amazing customer service! Item arrived damaged and they replaced it quickly and easily.
Taryn L.
Posted
They captured our pets perfectly and their products were high quality. I also worked with their customer support and they were quick to respond, extremely professional, and great to work with.
Heather
Posted
My pet portrait turned out better than I hoped, I love it!!
David
Posted
West & Willow promptly responded to the issue raised, proposed a solution and quickly followed through. This involved a correction to a pet portrait. They replaced the item with a corrected portrait which was greatly appreciated.
PM
Posted
Perfect gift