Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Kevin D.
Posted
Was expecting a little better quality of painting.
Response from West & Willow· Apr 27, 2023
Hello Kevin, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Kaeya
Posted
I have ordered portraits from you guys three times now, and every time I have been left speechless. All three of the portraits are hanging in my childhood home. They are so realistic and detailed and beautiful. It’s become such a comfort and special reminder of our pets.
BETHANY
Posted
Great web site, easy to navigate and easy to upload photo. I haven't received my portrait yet, but I can't wait to see how it came out.
Ashlee L.
Posted
The pictures are beautiful and look exactly like the picture I send in.
Jennifer J.
Posted
I was afraid I didn't download my picture correctly. I reached out to ask for assistance and I got a response immediately! Catherine was awesome and assured me they had received the picture. She also made sure the rest of the order was 100% accurate!!!Outstanding, I will be purchasing all my gifts from W&W going forward! So easy!
Kelli
Posted
I ordered a portrait of my dog who recently passed and received the wrong portrait then had to deal with customer service who literally does not read a word you write and goes off their script. Zero empathy zero consideration. There are way too many companies who do this now to choose this one I’ll be advising everyone I can to not use them.
Response from West & Willow· Apr 27, 2023
Hi Kelli, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Haley M.
Posted
Turned out so cute
Murray H.
Posted
The corners on the frame are not close together I can see right through it. Very cheap looking and not worth the money I have spent on this.
Response from West & Willow· Apr 25, 2023
Hi Murray, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
