Rosie
Posted
Amazing customer service!
Had a VERY minor issue with a delivery and they sent out a completely brand new one in frame. They didn’t have to. It was so minor it didn’t need to be done. Amazing customer service! 5/5!

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Rosie
Posted
Had a VERY minor issue with a delivery and they sent out a completely brand new one in frame. They didn’t have to. It was so minor it didn’t need to be done. Amazing customer service! 5/5!
Danna W.
Posted
Easy to order!
Kara R.
Posted
It made my day when this arrived! I love it and love having such a beautiful picture of my adorable pup on display….I get compliments all the time and just bought another for my mom for Mother’s Day! ❤️🐶❤️🐶
Sarah B.
Posted
Mistakes happen. How a company handles the situation speaks volume. Highly impressed with West & Willow for standing behind their products and correcting the issue. Very happy with the final product.
E W.
Posted
Would like to see the picture before you send it but other then that easy Peezy.
Response from West & Willow· Apr 25, 2023
Hi there, We're so glad to know that you find the order process easy! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
kali R.
Posted
I couldn’t be happier. Best purchase. Delivery was super fast, less than 2 weeks.
Diane S.
Posted
Changes were made to my original order quickly and perfectly! Customer service is top notch!
customer
Posted
Excellent service