Simba M.
Posted
Avoid Avoid Avoid: TERRIBLE Customer Service Extremely Difficult To Cancel
No indication on the website that one requires a verified Meta Business account in order to use their service, you have to buy a subscription in order to talk to their onboarding personnel who will only then confirm once you have paid. Their call booking platform sent out multiple invitations for different times and could not cope with the difference in time zones. WhatChimp team were no shows to most of these calls. Chaotic organisation back end. Canceled my subscription to their service using their own platform. They continued to take payment for a further two months even though I used their own channels to repeatedly request that they cancel my subscription. INCLUDING cancelation of the subscription WITHIN THE PLATFORM itself. Other reviewers here on TrustPilot indicate that they have experienced the same issue! Zero safeguards in place to protect customers. Sent them multiple screenshots of requests over two months requesting deletion of my account and removal of the subscription, I also requested a refund for the $40 illegally taken from my account, they simply stated that "they do not provide refunds". Again other reviews here indicate that this is commonplace for WhatChimp. This is clearly illegal. Their WhatsApp chat customer support is COMPLETELY useless. They give you the option of being connected to a human being and EVEN as a supposedly fully paid up customer you can never do so. I have screenshots over three months to support this. Other TrustPilot reviews highlight exactly the same issue with this company. TERRIBLE experience. Better alternatives exist within the market. DO NOT waste your time nor money with this company. A nightmare to set up, and they will take your funds even after you have cancelled your subscription. Do yourself a BIG favour. Avoid. Avoid. Avoid. YOU WILL LOSE TIME AND MONEY. Edit: Full refund apparently issued only after I made it clear that I was going to post a review on TrustPilot. I was told to "cancel my Visa card to avoid additional payments being taken"... I advised them that it was for them to organise their systems to prevent unlawful payments being taken. Waiting on refund to hit my account.
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Aug 31, 2026
Thank you for the detail, and we're sorry this took as long as it did to resolve. Your refund has been issued in full. On the billing point, it helps to explain our setup. Payments are processed by Stripe, and cancellations happen in the Stripe customer portal directly rather than through our own interface. Once a subscription is cancelled there, Stripe stops it at source and we cannot charge that subscription again. That is deliberate on our part, because it puts billing control with the customer rather than with us. The link to that portal is available in three places: the footer of our website, the email we send when you subscribe, and our AI chatbot, which shares it the moment you ask. A support ticket is the fallback if none of those are convenient. Because of how Stripe works, we'd like to see exactly what happened on your account rather than leave it unexplained. Email [email protected] and we'll send you the full billing and cancellation timeline from Stripe, so you can see every event and confirm nothing remains active. On Meta, WhatChimp is an official Meta Business Partner and works on the WhatsApp Cloud API. The account requirements Meta sets for Cloud API access are documented in our FAQ, as they apply to every provider on the platform and are not something we impose.