WilsonReviews of wilson.com

I ordered a Wilson Pro Labs Tennis racket online (via UK) in March and the racket has vanished! Countless emails and even a phone call to a call centre that's actually based in Spain. They promised to sort out a solution but still no further communication / outcome and they refused to give me a refund siting an investigation had to be carried out which would delay the lengthy process / experience even further!!!!! If you are in the UK then understand that Wilson.com have no physical presence in that market with their warehouse actually located in Germany. They use UPS to ship / deliver the goods. UPS have a 1* rating so needless to say, good luck receiving your delivery and when things go wrong there is no one to speak with! In summary a horrible organisation, so do yourself a favour and buy elsewhere......P.S. Even wrote to the CEO but surprise surprise NO response!

Terrible the racquet never arrived still waiting for a refund they tell me it’s on its way back to the warehouse in Germany. I ordered the racquet from Amazon and got it the next day. Do not order from this Company

Sent the wrong product and won’t fix it. How are they still in business. I ordered buffalo bills golf balls and got the Denver Broncos

None of the order tracking links on the site provide insight of the order. After finding a way to contact customer support I was told they were moving warehouse. It’s not what you expect from this type of brand and price point for sports equipment.

Have ordered products from Wilson you have to chase the company to find out when your products are being delivered they totally dont provide a real time for delivery. Totally disgusting service from this company, nor do they provide any kind of compensation go to other companies when they lose business they will start to get better hopefully.

Compro una Pala Wilson BELA LT su #Tiendapadel, rivenditore ufficiale. Tolgo la plastica sul manico e trovo una macchia orripilante che il cordino ha lasciato sul grip BIANCO! Scrivo a tiendapadel per capire come procedere. NON VOLEVO CAMBI NE RIMBORSI, SOLO RISOLVERE IL PROBLEMA. Ho chiesto un grip di ricambio e nulla più (un grip originale e non un overgrip), hanno detto che Wilson se ne frega e non darà nessuna risposta e loro volevano mandarmi un grip NERO!!! Su una pala tutta bianca NUOVA !!! devo mettere un grip NERO???? Ho salvato la chat e tutto sono tranne che professionali, e se wilson decide di aiutarmi toglierò la recensione!!! Ma un loro rivenditore ha dichiarato per loro che non avrei risposta. Una volta tolta la plastica la pala è usata (non ci ho ancora giocato) ... MA SE NON LA TOLGO COME MI ACCORGO DEL DIFETTO?

Zero Stars. BE WARNED. This is a SCAM. Fraudulent sales of FAKE products. Do not order anything. They are not an Australian business at all. How they are even allowed to operate and have not been blocked or barred from their false advertising in Australia baffles me. You’ve been warned. Spend your hard earned money elsewhere. Disgusting people to try and resolve issues with. It is not worth the stress. The quality is no better than a bubble gum machine spitting out a pathetic prize.

I ordered 2 pairs of orthopaedic, leather shoes. Sale price of $49 usually $190. I have received one pair which are cheap and badly made, the strap that goes around the ankle is short by 5cm. They are not leather, (fraudulent advertising) and do not have a brand name which goes against Australian standards. They are not from Melbourne, they are from China,another fraudulent claim as Wilsons-Melbourne is not a shop front in Victoria and judging by other people's reviews I can see there is no point in trying to return these shoddy shoes or asking for a refund. It has reminded me to be more careful shopping online next time and really investigate the company. Also, this company uses photos taken from other sites. Straight to the opshop or garbage bin and a complaint to the Ombudsman and a Buyer Beware post on FB.