WootReviews of woot.com

Talking to customer service reps is like talking to high school students trying to do the least possible to get by with no accountability for resolving customer issues. Sad excuse for a company.

I have had good luck with Woot in the past but this was a terrible experience. I ordered a Lenovo mini desktop and it arrived within 5 days. Shipping was fine and the product looked fine but, when I went to plug it in and power it up, it still had an account associated with Windows with a login and password that was not provided. There is no way I can get into this paper weight they sent me. Customer service (after 4 emails back and forth to get them to finally do SOMETHING about their mistake), finally gave me 3 options. 1. They would ship me a replacement. 2. They offered me a full refund if I shipped the paper weight back. Or 3. The offered me a $30 refund to keep the paper weight and apparently throw it away for them. I chose option 1. and emailed them back. They are now saying they do not have a replacement and they want to send me a refund. I want a computer and they should be sending me the next better computer they have to offer. They have many other Lenovo mini desktops that are similar price points they could send me but they are refusing to do so. I will NEVER order from WOOT again. They have become terrible with customer service now.

I ordered a refurbished AC Unit for $300 from them. When I received it, the unit was broken... now they want me to pay for returning the item to them which will cost me over $200.

Really bad experience, ordered 3 laptops and got three monitors instead. They respond real slow, with generic emails not listening to you. Can only contacted by email. Did not provide a good solution and frankly they do not give a damn. Total opposite of the amazon experience. Will never buy from them again. Bad Bad Bad and did i say Bad already?

I bought a vacuum cleaner from Amazon after 5 months the battery went dead and won't charge. Amazon said sorry and. I just found out why Woot is owned by Amazon. This product is now a $165.00 doorstop. Vacuum Cleaner Cordless Vacuum Cleaner,Stick Vacuum Cleaner with Powerful Suction,Rechargeable Vacuum 2200mAh Battery Up to 30 Mins Runtime Lightweigh

Woot is owned by Amazon and useless and is an example of support-less online sales. I cannot create a woot account, only login using my Amazon Prime account credentials which is says are incorrect. I have tried all options, multiple browsers (3), cleared history, cache etc. all to no avail. I cannot access Woot customer service because I cannot login. Amazon support (once you find out how to reach them) is clueless, they have never even heard of Woot.

Idk how this website is even allowed to be up. I ordered a mirror and it arrived shattered into pieces , they do not give you a number to call and ask that you shift through questions to find an answer . I email them 4 times and get no response. Do not purchase from them

Woot.com is impossible to deal with!! I bought ms office 2021 from them. They ignored me. They never gave me website to download the product, never gave me proper security codes, never gave me any directions on how to download--nothing. Isn't that stupid!! It took days of effort to find an email address for customer support because they buried the info. Now I would rather blow my head off than deal with them ever again!!!!