X1MatsReviews of x1mats.com

The only mat that fits my 2006 VW GTI is the front passenger side. The rest are all wrong for the car. It took forever to receive them. Way longer than I was originally told. And I understand that I have an older car, soni wasnt too surprised. The problem is, once I advised cust service that they don't fit they started to question my competence. Unfortunately, it took me a bit to check to see if they fit due to a family emergency a couple of days after I received them. They questioned that. They also questioned whether I was sure that they didn't fit. The back seat floor mat is HUGE. I could tell right away that it wouldn't fit. I have a hatchback and this mat looks like it's for a 4 door. It just doesn't fit. The front driver floor mat covers the gas pedal completely. They are making me take videos and pictures of me "trying" to install the mats. On top of that, they are suggesting that I get out a tape measure and check the new mats against the original mats that came with the car. Come on! Why would I lie about them not fitting? What car did they compare the mats to when they were making them? It defiantly was not a 2006 GTI! This is not my mistake, it's X1Mats mistake. I have a bad feeling about the return/refund process. So far, it's not going well.

I got a response after asking about a refund very quickly. The request was however denied with promises of shipping soon, that was at 6 months. Now at 7 months and multiple emails and unsolicited advertisement emails... I asked again with a new service member. Again giving the same excuses and assuring a swift shipment. 2 stars for acting like a car dealership hounding like crazy and great advertisements. They also stay on top of negative reviews, citing the same excuses and how they've tried to work with people. I dont want to feel important or to be told it's in the interest of a perfect product. I want the product and an accurate time frame. I do not want excuses. I want a refund. I do not want to be told to be patient. Unfortunately I've decided this is a wash and I'll never recover my funds. Going somewhere else for mats. Stay away from this company.

Hi, sharing for awareness. Do not order from this company. At first, I thought they were decent. I ordered mats for my Audi in 8/16/24 and am still waiting. I have been in contact with representatives since October regarding my order. I spoke with a manager on Friday who lied and said the order would be updated this past Saturday. I have a tracking number that was created and has not moved since 12/5. The company said that DHL has the mats. But when I called DHL support number, they stated that they had not received the product from the company. This company is not truthful! Horrible communication about the order. No movement on tracking since 12/5 is overseas.

I bought the mats over 2 years ago and I already have a hole in them. I don’t recommend them, rubber mats or thick carpet ones are more durable, they look great and fit great but definitely not durable. That responsr from the company I should upgrade is ridiculous. Those mats cost over 220.00, I expect them to last longer. I will go with all weather tech which replaces your Mats if you have any issues without any questions or problems. I have them on two of my other vehicles. So thanks anyway,

The Mats look great. However the quality is so so. I bought the mats for my Chevy Tahoe in April of 2022, and the drivers side mat has already gotten a hole in it. I reached out to them because of the warranty they say you get with them. I was told I had to pay $60 shipping cost to get a replacement mat. Mind you, I paid $300 dollars for the mats (5 separate mats) which is basically $60 each. Therefore, they want me to buy another mat. Buyers beware!!! Very disappointed in this company, and I will be writing a review everywhere I can.