FuzzyReviews of yourfuzzy.com

Amazing customer service and great mission!

Taylor N. was absolutely incredible! She was very helpful addressing my issue and she even offered me a better solution and a better price! I have always had a good experience when chatting with Fuzzy but today Taylor exceeded my expectations for solving my problem! It felt like I was chatting with a helpful friend! If I have future issues I will be sure to request her in the chat.

LJ was great! She allowed me to explain my pets issue and offered very solid guidance and possible solutions. This is a great resource to get your concerns before visiting the ER.

They advertised a deal on my instagram feed about getting a free vet-recommended product for each of my pets but upon checkout that wasn’t the case. Although Danielle from customer support was super helpful and eventually helped me get my free items (by doing a refund, not by fixing the incorrect promo code—still helpful but weird to be advertised as free when not!), it’s weird they would post an advert for free ítems but not apply it properly directly through the app. It took me around 30 minutes total to figure this out going back and forth with customer service. However, the website is nice and I think it provides a good service and I don’t want to sound ungrateful because again, free is free! Just felt a bit like false advertising.

Great flea medicine. Great price! My dog has sensitive skin and never had any issues and I immediately noticed the flea relief. Great customer support! Anytime I have a question, it is answered quickly and their process for everything goes so smoothly. Could not recommend this company enough!!!

Joyce C. helped me with an accounting issue and i appreciate her taking the time and being empathetic through the process. Unfortunately my dog is going through life threatening infection, so i do not have a need for FUZZY anymore, but if i ever do. Ill give it a shot because Joyce helped out

Needed to make a quick change to our account status. Used the chat feature, which was super easy and seamless. New to the company, but a great early impression!

I received the best help from Matt. He was simply awesome in helping me with the situation that I am in. I greatly appreciate all the work that you did for me. Thank you Matt from the bottom of my heart.