Poor
529 reviews
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Zadarma (zadarma.com) has 529 customer reviews on Consumer Courier, with an average rating of 2.2 out of 5.
529 approved reviews, newest moderated first
Steven S.
Posted
The call forwading feature at zadarma is incredibly useful for managing calls across multiple devices.
Response from Zadarma· Nov 15, 2023
Hi Steven, thank you for sharing. Very pleased to hear that!
Geka
Posted
Using Zadarma for a few months now, and so far we are globally satisfied. Things we still miss: - Possibility to change caller ID of a PBX extension trough API. - Click-to-call API method (classic a href="tel:" links don't work well in our environment) - MacOS Zadarma App (support contacted about this, but no visibility of when it will be done sadly) And yes, ID verification and document upload can be annoying but it's the law to get numbers in some countries and with our other providers we face the same issue. Normally would give 4 stars out of 5 because of the missing API stuff, but given many bad and I think unjustified reviews i've decided to put 5.
Response from Zadarma· Nov 14, 2023
Your review and feedback is much appreciated!
PFA Universal H.
Posted
We tested one of theirs numbers and did not find it met with a professional standard. Julie PFA
Response from Zadarma· Nov 6, 2023
Hi, Julie! So sorry to hear about this experience. We'd like to understand better what happened - if you're open to sharing - please reach out to us directly at https://my.zadarma.com/tickets/
Michael T.
Posted
The international rates at zadarma are reasonable and have saved me a lot of money on my overseas calls.
Response from Zadarma· Nov 1, 2023
Hi, Michael! Thank you for such a positive review.
Dovahcraft J.
Posted
Listen here kids, if you're asked to send an identity paper, even by a "compagny" you've bought something online, DON'T !! NEVER EVER !!!! It'll be used for scam be assured of it.
Response from Zadarma· Oct 27, 2023
We are sorry to hear you did not have a satisfying experience. Zadarma operates strictly in terms of GDPR and strives to protect your personal data privacy in accordance with applicable laws and regulations. ID verification, including proof of residence, is required for the safety of our users. Our pricing policy is stated on the website transparently and can be found here https://zadarma.com/en/legal/privacy-policy/
Jhon
Posted
Avoid using their services!! I've paid for 2 different numbers but both seems to NOT WORK for some reason! I've called them, emailed them and messaged them through their chat service, after a week they replied that I should send them proof that my number don't work (SMS don't go out/incoming/outgoing calls don't work), I sent them proof and after 2 weeks waiting for an answer they closed the chat as they couldn't see what's the problem!! + I've been told they will refund me for the first number, but I never received a refund! I wish my review could of been a better one, but after this awful customer service with not getting my money back, this review is too nice!!!
Response from Zadarma· Oct 27, 2023
Sorry to hear this. Without knowing all the details we've asked for, we aren't able to assist effectively. Please, reach out to us directly at https://my.zadarma.com/tickets/ and we'll be glad to investigate your concerns further.
Zoe S.
Posted
The onboarding process at zadarma was smooth, and their team guided me though every step patiently.
Response from Zadarma· Oct 24, 2023
Hi, Zoe! Many thanks for your review.
MW
Posted
Pas terrible. Plein de façons de vous faire payer au départ pour au moins 3 mois sinon votre numéro ne sert a rien (réception SMS impossible par exemple). Vos interlocuteurs appelés ne voient pas le numéro que vous avez choisi mais un autre quand vous les appelez.
Response from Zadarma· Oct 27, 2023
Nous regrettons vivement cette expérience décevante. N'hésitez pas à contacter notre service client pour qu'on pourra régler vos probleme, nous serons ravis de vous aider à trouver la meilleure solution pour vos besoins https://my.zadarma.com/tickets/
