Poor
529 reviews
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Zadarma (zadarma.com) has 529 customer reviews on Consumer Courier, with an average rating of 2.2 out of 5.
529 approved reviews, newest moderated first
Adolfo L.
Posted
He probado varios operadores virtuales Buscando quitar el fijo de la oficina, me han solucionado perfectamente, su app es muy sencilla de usar
Response from Zadarma· Mar 18, 2020
Agradecemos mucho su opinión. Nuestra empresa ha bajado los precios de números virtuales en estos tiempos de crisis. Para cualquier pregunta que le pueda surgir, no dude en contactar con nuestro soporte 24/7.
Domi E.
Posted
Te ofrece vender números oero oara eso tienes aue tener saldo como gancho hice mi primera recarga, y cuando los registras y pagas, te dicen que no están disponibles pero no te devuelven el dinero. Ahora lei mas comentarios donde hay estas quejas parecidas y zadarma responde que te indican que te sale informacion de que no hay conexcion para ese lugar pero es completamente FALSOO, ellos esperan que recargues y luego recien te dan esa informacion siento realmente estafadaaa, no lo recomiendooo para nada. Porque nisiquiera suporte tecnico funcionaa que mal un asco
Response from Zadarma· Mar 11, 2020
Hola, Pedimos disculpas por lo sucedido. Hemos realizado el reembolso a su cuenta bancaria en cuanto hemos recibido su solicitud. También quiero comentar que nuestro servicio de atención al cliente se ofrecieron conectar un numero de la cuidad que usted elegido, estamos esperando su respuesta en el ticket que a creado.
Lamar S.
Posted
My company offers services around the US, so I needed numbers in different time zones for clients’ convenience. I got a couple of numbers, each $2 per month. We mostly have incoming calls, and for us Zadarma is the cheapest version. Surprised to see all the comments about ID verification – didn’t need any for US numbers.
Response from Zadarma· Mar 11, 2020
Thank you for your review. If you have any questions, please contact our 24/7 support.
Sifat S.
Posted
I have signed up for their account and paid for a virtual number. After the payment, they asked me to verify my profile holding my passport and a paper with the word "Zadarma" and the date written on it. I have tried over six times, and all of them got rejected due to the fact that the images were not clear and high-resolution. I used a DSLR camera, professional lighting in my Studio and sent them an 8000x8000px image, high-definition, with their "formalities" written with a sharpie in BOLD. *Rejected - Image not high-definition enough* This is definitely a scam and my number expired while I was trying to verify. I never got a refund. I wonder whether this service actually works or not.
Response from Zadarma· Mar 2, 2020
Thank you for your feedback. We have messaged you on this platform but did not get a response yet. We will do our best to help you with the problem, however, we cannot do that unless we can identify you as a user. Perhaps you have confused us with another company, as we always issue refunds right upon the request.
Jaime G.
Posted
te ofrecen números premium como gancho para que te hagas clientes y hagas tu primera recarga, y cuando los registras y pagas, te dicen que no están disponibles pero no te devuelven el dinero. Te dicen que uses otro numero (un numero normal).
Response from Zadarma· Feb 17, 2020
Pedimos disculpas por lo sucedido. Hemos realizado el reembolso a su cuenta bancaria. A lo largo del día realizamos muchos conexiones de los números virtuales y actualizamos la lista de los números constantemente, por lo cual si en este momento no había los números premium es porque se acabaron no por otra cosa. Y permíteme comentar tambien que en nuestra sistema se puede hacer reserva del numero sin previa recarga. Gracias.
Elad N.
Posted
Sign up was easy and I was able to receive calls to a virtual number on Zadarma within 10 minutes. I had faced some hardship topping up my account via PayPal (error: transaction failed even though it went through), but I opened a ticket and eventually got the account credit I paid for. After ID verification (which I totally understand they need to do to prevent SMS verification abuse), which took a day, and just required photos of my driver's license, I was able to receive SMS to my Zadarma number, even from short codes in the country. Super happy so far!
Response from Zadarma· Feb 12, 2020
Thank you for your feedback! We appreciate you entrusting us with your business. If you have any questions, please contact our 24/7 support.
Samer Ben B.
Posted
If you are a person who likes to avoid unnecessary trouble, then you should definitely avoid this company. Customer service should be better called "customer harassment". They will request bizzare things for ID verification, that you won't even hear from the most paranoiac bank. It's a big mess and shouldn't be an option for any business, unless you are a zen yoga master and you have plenty of free time to sacrifice. Because there are plenty of alternatives, I don't care anymore about their products. My biggest worry now is that these bunch of amateurs have a copy of My ID, my address and everything. Who knows where my data will land later. Update: Contacting me in private is pointless. I don't have time.
Response from Zadarma· Jan 28, 2020
Thank you for taking the time to leave your feedback. Our security department works tirelessly to provide a safe and secure service for our 1,5 million users worldwide. ID verification is an essential preventive measure against fraudulent activities and it is done according to the regulations of the country you are connecting a number from. If you would like us to look into your issue, please reply to our message on this platform.
Joel R.
Posted
I did all the steps to verify the account, but they denied it because the proof of address did not specifically say the name of the city even though it proved it. They were rude to me on phone support. Bad experience, horrible support. I do not recommend.
Response from Zadarma· Jan 20, 2020
We are sorry to hear you found service unsatisfactory. Certain numbers require additional verification such as ID and/or proof address, this is done in accordance with the regulations of the country you are purchasing a number from and in order to ensure security. The documents provided have to specifically prove the full address.
