The quality and consistency of how the lights are cut is not great. If you stand back from a far sure the sign looks good. Some joints are very good but for the most part it could have been cleaner
Response from Zanvis LLC (zanvis.com)· Oct 24, 2026
hi there. we completely hear your concerns about the consistency of the silicone cuts and joints. getting those details looking as clean up close as they do from afar is something we always strive for, so we definitely want to look into this! our support team has just sent u an email, so please check your inbox. if u could reply to that thread with a few close-up photos of the specific joints you're mentioning, our production team can dive in and see exactly how the materials are interacting to ensure everything is meeting our standards. ✨
MB
M B.
Posted
They messed up the color on my sign
They messed up the color on my sign. I sent them the exact logo and artwork to use, with colors, created by a profesiional marketing agency. No one has every messed that up.
Zanvis - well, they got the shape right, but instead of a rich red, I ended up with one of my signs in a putrid pinking/fushia color.
I ordered three signs, and the other two WERE RIGHT. For some reason they decided to alter the coloring of the third.
Their cusotmer Service Answer: You approved it, not our fault. Except your AI rendering is glowing with "neon LED light" and it's impossible to tell coloring from that. Why not use the color of the artwork that was provided? You got the other two right, but this one wrong.
Things can go wrong, it happens. What you do when someting goes wrong says everything you need to know about a company. In this case, I would stay away because they won't make thier mistake right.
Response from Zanvis LLC (zanvis.com)· Oct 22, 2026
hi there. we completely understand your frustration and know how crucial brand colors are, especially when working with professional artwork. since mockups are digital renderings, we always aim to ensure the final physical led tubes align with expectations, but we need to see exactly how this specific led color is illuminating in your space. our management team takes this very seriously and has just sent u an email to investigate the discrepancy between the three signs. please check your inbox and reply with photos of the sign lit up so we can work towards a proper resolution with u.
JT
James T.
Posted
Disappointing customer service
Disappointing customer service. We had a miscommunication regarding our custom LED signs, and while I acknowledge some responsibility for that, the complete lack of effort to work with us toward a solution was frustrating. It took multiple emails just to get basic product information and suggestions on possible workarounds. Instead of helping us find a practical solution, the focus was on reiterating why nothing could be done. A willingness to work with customers to resolve them matters, and unfortunately, that was missing from our experience.
Response from Zanvis LLC (zanvis.com)· Oct 22, 2026
hi there. we completely understand your frustration, our goal is always to collaborate with our customers on practical workarounds when design miscommunications happen, and we take this feedback very seriously. our management team is actively reviewing your case history to see how we can better support this specific project and has just sent an email to u directly. please check your inbox so we can explore all possible solutions together!
EH
Eddie H.
Posted
Don’t buy before reading this.
I would firstly say that the image rendering they send looks night and day different from what the actual sign is. If you have a picture of any sort. You will need additional lighting on the neon sign which takes away from it. I was not happy at all. All you see is the neon lights. I ended up not hanging it, due to low visibility.
Response from Zanvis LLC (zanvis.com)· Oct 7, 2026
Hi there. I'm really sorry to hear you're disappointed, but I do want to clarify a few things about how our signs work and our production process.
First, your sign includes a remote that lets you easily dim the brightness. If the neon is overpowering the printed backing in a dark room, turning the brightness down will instantly balance out the contrast—this is a total game changer if you're trying to take photos or videos.
Second, we strictly use the highest quality, 100% sharp UV printing on the market. Since there aren't any photos attached to this review, please email a picture of your sign to [email protected]. We will pull the original designer and our production team in to investigate exactly what is going on with your specific piece.
Lastly, we never move forward to production without your final approval. We often revise mockups multiple times to give you exactly what you ask for. Even when we offer our professional advice or give warnings about how printed details will interact with bright neon lighting, we ultimately build exactly what you approve. Sometimes the physical reality of a glowing sign just turns out a bit differently than what you might have pictured in your head.
We still want to help get to the bottom of this, so please reach out to our email with those photos so we can take a look.
PS
Patrick S.
Posted
Disappointed
Response times from logo submission to edits to final product were great. However the final mock up photo that I approved looks NOTHING like the finished product. VERY disappointed and dissatisfied.
Response from Zanvis LLC (zanvis.com)· Aug 6, 2026
Please DM us your Order ID and email address (or email [email protected] with photos of your sign). We will review your proof against the final product immediately and make this right for you.
TT
Tim T.
Posted
There was a major delay in the original…
There was a major delay in the original design. I asked for multiple edits that never came. Then like two months went by and they started contacting me again.
The design still is a bit lack luster. I would have preferred some other highlights on the character. If the sign is on at night you can’t see the main character at all just a big black blob.
I wish it had been designed and managed better because the team building these should know what to do and what not to do. Not sure I even want to hang what I got.
The quality is good. At least it’s not cheap garbage. But definitely keep pushing on the design. They won’t give you their best effort/guidance.
Response from Zanvis LLC (zanvis.com)· Aug 6, 2026
Please check your DM or email us directly at [email protected] with your Order ID. We want to review this with our production team and figure out a solution so you get a sign you’re genuinely proud to hang!
GR
Gregg
Posted
Be aware….
My company logo has a 90% black background and what I received was a clear background with no black what so ever. They showed the mock up against dark background giving the appearance it was what I ordered so I signed off as good to go. The quality of the product was good just the wrong color. Was told they couldn’t fix the problem but offered a discount on a future order if I ordered from them again. So seeing I’m out my original investment and my original order is useless there’s a pretty good chance I won’t be ordering again.
Response from Zanvis LLC (zanvis.com)· Jul 17, 2026
Thanks for the heads-up! I’ve personally passed your message straight to our support team. Please check your email inbox from Zanvis Neon right away—we are reaching out to get this sorted out for you!
LL
Luke L.
Posted
Everything was good until I asked why…
Everything was good until I asked why the colors weren’t the right colors and they told me all the picture is deceiving when you receive your product it’ll be right. I received the product and it was not. I would never use them again.
Response from Zanvis LLC (zanvis.com)· Jun 18, 2026
Our support team has already reached out to your email to request a photo of the sign you received. Please check your inbox so we can compare it with your approved mockup, investigate what happened during production, and see how we can best assist you.
