alightReviews of alight.com

They can not even manage their own payslips correctly I would not let them manage anything. Do a favour for your employees and choose a company that actually understands the work.

I recently left a job that uses Alight for retirement and pension. I have been trying to get a paper check to roll over into my new employer's plan for several days. I am unable to request this via their website or app, because Alight only allows you to request a direct deposit into your new employer's plan via website/app. Every time I have called there has been an 80 minute wait MINIMUM to talk to a live person. This is including at 8:35 AM EST, which is 5 minutes after they open! This morning the wait time was 148 - 220 minutes. I am not able to wait on the phone that long since I am working my new job. They don't give an option for call back, no online chat option. It feels like they intentionally make it difficult so that you give up and keep your money in their accounts. I am extremely frustrated with Alight and their lack of customer service.

My ex husband passed away in January. We divorced in 2005 but remained very close friends.. We had been together for 26 years and have 3 beautiful daughters together. In his final years I was his caretaker.. In the divorce I received half of his pension for the 22 years that we had been married. After he passed away it was changed from a QDRO to a survivor benefit (55% of what I had been getting). I contacted them right away so they could make the adjustments seamlessly (or so I thought). They totally mismanaged the account. Months went by and many lies were told to me... that it would be resolved in 2 weeks.... that it would take another 7 to 10 days.... that it is being processed, etc. They ended up paying me the full amount for 2 months, that they then said I would need to pay back. They then sent the NEW amount for three months (paying double for the two months) and a letter I received said I could return the uncashed check to them to settle the overpayment. To cover the entire overpayment, I had to send back that check PLUS a money order. I was told as long as they received what I owe before May 10th, my payment for June wouldn't be affected; the new amount would be sent from then on. So I sent it out immediately and thought this months long fiasco was over. Today , April 22, I receive a call saying they are RETURNING my uncashed check and my money order because they had already deducted money from my monthly check to pay toward the overpayment and that now I need to send a different money order for a slightly less amount. I paid them back WAY early. They told me my deposit would not be adjusted until JUNE. They LIED again and took my money and now I HAVE TO FIX THEIR MISTAKE. They are making ME have the inconvenience (and cost) of buying ANOTHER money order and mailing it off AGAIN. This is outrageous! I am not only going to give negative reviews everywhere I can I will also complain to John Deere who probably will like to hear how this horrible company lies, is inefficient, and harasses customers who are mourning the loss of a loved one!

I would give them a negative rating if I could!!! Two of my former employers rolled our pension services over to Alight -- just ABSOLUTELY HORRIBLE services, wait time, web site accessibility, etc.

Terrible follow up and issue resolution. No case numbers, tracking of issues to resolution or accountability. Don’t hire this company and do this disservice to your employees. Even the most basic issues are difficult. It’s clear their focus, systems and process do not have the customer in mind.

Absolutely appalling !! I called from the UK 8 times, each time the wait time was longer than 50 minutes I am with RAI Benefits. I placed a request on the system and 3 days later no reply.. The worst I have ever encountered in any country!!!

This outfit is totally incompetent. They manage our "health reimbursement account" and their website is incredibly screwed up. I hope nobody takes this outfit seriously. We have to go through them for medical cost reimbursement. The account typically runs out by late spring so the claims they reject erroneously don't matter, especially since they're to dumb to check for the same claim made several times and reimburse multiple times. What a joke.

I would give negative stars if I could. Alight manages my husbands retirement benefits for Siemens Healthineers and getting a lump sum rollover of his pension has been beyond difficult and time consuming. There is no customer service to speak of. To get an answer to a simple question we had to make an appt with a retirement specialist and wait over a week and the person wasn't able to resolve the problem. The Alight website is awful and doesn't work properly. Very disappointed that Siemens has placed administration of hard earned retirement funds with this inept company.