alightReviews of alight.com

I work for a company that offers a pension and Alight keeps messing up my service time. Initially they eliminated the first 3 years. They blamed that on the previous 401K management company. I wrote a complaint to the Department of Labor and it was fixed in 1 day. Less than a year later, the eliminated 10 years of my service time! I filed a complaint with the pension manager at work as well as with the Department of Labor. The union and human resources, with whom I initially tried to rectify the situation, either wouldn't or couldn't help me. I then filed another complaint with the Department of Labor. I have since been locked out of my account and when I call, Alight hangs up on me.

Trying to add new dependents at DTE Energy through Alight. A number of phone calls and nothing resolved. A terrible experience. All of my dependent verification documentation has been sent but Alight can not verify my dependents because they have their own verification dates wrong.

Totally broken user experience, including customer service. It all started because I need access to a simple tax form. The kind of information that takes 10 seconds to get on other accounts. But not on alight. First, the system asked me to change my password. I use a password manager, so can generate arbitrarily hard passwords, as is best practice. But there is a confirmation field that doesn't support paste, so had to enter the confirmation manually. Ok, irritating but not a show stopper. Then, it asked for some additional verification (my maternal grandfather's first name). Somehow that information was rejected thrice. And now my account is locked. I then tried to contact their customer service to sort it out. I called four times, each of which I was asked to navigate a byzantine labyrinth of phone menus (at some point I was offered an option to report a death!), then put on hold, and invariably eventually got disconnected. I tried their callback system: it did call me back, then put me on some additional hold, played music, then went silent, then eventually disconnected. I also tried to stayed on hold, heard music, then silence, then was disconnected again. Finally, I got a representative, who started painstakingly to take in my information over a very bad connection ("can you hear me?"; "so what company do you work for?"), and she was disconnected mid-sentence at the 2-minute mark or so. What about some modern security authentication measures (e.g. MFA) to start with, rather than this childish and useless comedy of errors? What about having a decent and usable help center?

Awful customer service. Extremely long wait times, often get cut-off or redirected to where you started. Customer service reps appear clueless on how their process works. I have had to wait several weeks to receive postal mail confirmation (twice).

This is the parent company of our current corporate retirement management system. They have sold my personal information to numerous companies which at this point I am so tired of being invited to information investment luncheons I have stopped picking up the phone just in case it was another solicitation. Their website is garbage and does nothing but push you to asking for financial guidance for a "minimal" fee. With an overall rating of 1 1/2 stars, it is absolutely amazing to me that a fortune 500 company would be contracting their services.

This bank makes it as difficult as possible to get your money out of your account. THEY WILL NOT ELECTRONICALLY ROLL OVER YOUR 401K to an IRA. They will only issue a check!!! And if you want the check sent to your IRA bank, it could take weeks. So you have to have the check sent to your home, then you have to mail it again to your IRA - NO WIRE TRANSFER OPTION!!!!. The customer service is off-shored, the agents read from a screen. IT IS THE WORST!!!!!!

Worst company I've ever worked with. Their phone system cuts you off after they put you on hold forever, their employees are incredibly bad at their job and have almost no knowledge, and their incompetence cost me $4000 in 401k funds because they have no clue how a rollover works and gave me faulty advice.

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