Rebecca N.
Posted
If there was an option to do 0 stars i would have
If there was an option to do 0 stars I would, I purchased and paid in full 1/31/2026. The impression kit was quickly sent out. Once returned it was confirmed received. Here it is 4/2/2026 with multiple calls to see what steps are next each time I call I get the run around “please give us one business day to have your smile projection” and now, my refund is not even a full refund. I didn’t get the product and they are still charging! This is ridiculous. I was able to get 95% refunded (supposedly will be in 7-12 business days) but I truly think I should be receiving a 100% refund as the service paid for was not ever done.
Response from ALIGNERCO· Apr 4, 2026
We’re very sorry to hear about the frustration you’ve experienced, and we completely understand your concerns. This is certainly not the experience we want for any of our customers. To resolve this promptly, please reach out directly to our Customer Advocacy Team. They are ready to review your case in detail, ensure your refund is processed correctly, and address any outstanding concerns. We want to make sure this is handled as smoothly and fairly as possible.