chawn C.
Posted
Rude emails
Im not sure what I did to this company but they have been bullying me everyday ( if not every other day); about my previous review. It was just my opinion and I didn't think it was that bad. All I wanted was a refund and I had to go through hoops to get it. They told me that there was a transaction fee and I was okay with that( even though there's nothing in their refund policy about it). I let it go; but due to one bad( concern) review, I have been bullied to take it down. This is beyond harassment, but i will remove it. Hopefully I don't hear from them again
Response from ALIGNERCO· Apr 4, 2026
Thank you for sharing your concerns—we’re truly sorry to hear that you felt this way, as this is never the experience we want any of our customers to have. After carefully reviewing your case, we can confirm that your refund has been processed in full. We also understand that you had previously shared feedback, and we always take such matters seriously. Our intention is never to cause any discomfort, but rather to address concerns and provide the best possible resolution for our customers. We want to assure you that we are always here to support you, and we never want any customer to feel this way at any point. If you still have any concerns or need further assistance, we kindly encourage you to reach out to our Customer Advocacy team—we’ll be more than happy to assist you.