Armadillo Home SolutionsReviews of armadillo.one

Very unprofessional and taking forever to process a claim that is clearly covered. Do not recommend.

We just bought a premium Armadillo home warranty on a house built in 1960 we purchased. The AC was functional on the inspection day. 28 days after the closing date, the central AC condenser broke on a day with max temperature of 98F. I filed a claim that requires a $200 fee. The Armadillo representative asked me to provide the report of the inspector showing that the system was working before the closing date. I provided it. Initially they provided a AC tech that when I tried to schedule the repair, told me he did not work on central ACs. Then I suggested a company recommended by the company that inspected the house and started an 3 way phone call with the Armadillo claim representative and the second AC company. Initially the company refused to work with Armadillo. The Armadillo representative offered to provide an Armadillo corporate credit card covering up to $500. The AC repair company came and replaced the condenser capacitor that was burnt and we have a working AC, although it does not bring the temperatures to the goal set and charged $480 to the credit card on file (this means Armadillo covered $280 after the $200 fee they charge). The AC company suggested further diagnostic evaluation of the compressor and perhaps its replacement. When I contacted the company, they told me that they will only cover further work until the AC stops working completely. I decided to take a break of the phone and the claim was closed. This is is suboptimal and creates extra work for me as a client, as I now have to either file a new claim for an AC that does not work fully or wait until it breaks down. It seems like Armadillo strategy is to make it so hard for clients that they desist on claims.

It took them three weeks before the servicemen came to check our ice maker and it was because I called the company to see when they were coming and then another week to order the parts so he can fix it. Now they have to get authorization from the company to order the ice tray that dispenses the ice. So I'm still waiting for an answer. The servicemen was nice and helpful.