Artisan HardwareReviews of artisanhardware.com

Doors look beautiful!! shipping was earlier than I expected it. Will definitely recommend.

Great quality Nice service even on a cancellation

NO QUALITY CONTROL. Did not meet deadline for expedited production, however, the extra charge was refunded. Did not meet request for expedited shipment and guaranteed delivery date. Did not ship hardware needed to install sliding barn door tracking. When I called for an overnight delivery of all missing hardware, I was told the shop foreman, Davis, was no longer employed there and that the shop was being moved and they were unable to locate my hardware. I am currently requesting a full refund of all hardware charges because I had to cure and buy required hardware via Amazon.Com. They did not send any barn door touch up paint. I was told that they would, let's see if that comes to fruition. The barn doors I purchased although well made and attractive are much heavier than I was led to believe. In fact, for indoor sliding barn doors, they are unnecessarily heavy. I believe that the sales person, Amanda, was trying to be helpful and hope that she will continue to be so by providing a full refund for the company's failure to ship hardware. Overall, this was not a pleasant experience, and as stated above, the company appears, at least in my case, to have suffered from a severe lack of QUALITY CONTROL !!!

Perfect transaction and materials were as ordered

Everything looks great! Tho it has not yet been installed.

Ashley was great to deal with. prompt and polite despite my being a very low dollar purchase at this point

very satisfied with Amanda, she is a sweat heart

Late on delivery without updates, I had to email, IM and email to receive an update!