Assurance WirelessReviews of assurancewireless.com

This has got to be some of the worst customer service ever. They straightup lied to me several times. I've been without phone service for 6 weeks and missed many opportunities, been fined, can't log in to anything because of these apathetic fools.

Just another zero stars review. I am disabled and can't walk very well with only one leg. I had assurance for a long time and when I had the acp, the data was truly unlimited, although they would send text messages saying you were over the limit but they never cut the data off. I was happy with them and then acp left and they switched me over to lifeline--of which I originally started out on with them. And then just last week, my phone states 'emergency calls only' and a notification that the SIM was not 'provisioned for voice' they had already a month earlier shut the data off and I wasn't even getting ANY data, so I had to pay for a home wifi plan thru tmobile. When I messaged them on FB, they tell me that I have to have a working phone so that I can receive a text message with this security code-so that they could make sure it was me! When I explained to them that I didn't have any other phone, couldn't walk to my neighbors house to borrow their phone and my family had all passed away, and how the hell am I going to be able to get any food now?? They said, sorry-let us know when you have a working phone so we can text you. I sure hope they lose the millions of tax paying dollars they are stealing from us because they are fraudulently taking it! I am now waiting on the nine dollars a month plan from MINGLE. I sure hope I have a voice phone soon.

I applied to the assurance wireless free phone program. I was approved through the national verifier and was told it would take 7-10 days for an approval letter, and 7-10 days for the phone to come in. I waited for over a month, and still received no approval letter, and no phone. Every time I would call, they said my application was still pending. It started on October 10, 2024.

I was just transfereed back to t mobile while asking assurance multiple employees and management how it is possible to order a device from assurance only to receive a device with no working sim card which was also listed on the purchase receipt. It's obvious sabotage. The customer service is worse than I've ever seen and i wish i could take my number elsewhere, but even that is rigged. Straight form of bondage

In trying to help a friend replace her dead Assurance Wireless phone, I called their phone shop store 3 times. After long waits the recording would say to leave my name and number, they would call back. Never called back. I tried several times t9 buy a phone from their store online but could never get the form to complete. Subsequently got a message from my credit card that it was a "suspicious transaction" and was denied. No indication from Assurance that the card denied it. Called their Customer Service number, explained the difficulty I was having, she said she would send a replacement phone and it would take 8 to 10 business days. After two weeks, no phone, I call Customer Service again. She "looks into it" (long wait online), comes back to say that "the back office denied it" but they never notified me of that! This would be a zero stars review except that after I bought a phone on Amazon it was very easy to get it activated by Assurance.

Woe unto anyone who is a current or future customer of this provider. Assurance may have been, very long ago, competent, but dealing with them is an absolute nightmare now. I was an ACP customer in Oregon with Assurance, and moved to Minnesota where I wanted to stay with Assurance but use their Lifeline service there instead (since the ACP has been dissolved), but Assurance could absolutely not make this happen. They could not figure out how to do it, and kept giving me instructions that never worked. And! No matter how much I tried to explain the problem, it never NEVER helped. Many many hours of waiting in-queue, and many many hours of frustration on the phone with their CS staff. There was one lady there who I would constantly get who gave out wrong information & refused to give me my account number when I asked for it so I could LEAVE Assurance forever. Just abysmal service and CSRs who might want to help but just are unable. Run far away from this outfit if you value your time and sanity.

Tried to add data minutes to my phone plan, both on line and by calling them on the phone at 611. Hold times were over one hour. Five credit cards were turned down for "technical difficulties." Agents on phone were from out of the USA. All information relayed to the agent required repeating every letter of my name and every number of my credit cards multiple times. I wasted many hours, and was not able to add data to my phone plan. I was told to go to a store and purchase a pin number. I will not use Assurance Wireless ever again. Extremely disapointed!

I’ve had assurance since 2019. Most of that time was fairly good. Then recently it was time to recertify. No problem. I thought. The guy from assurance told me I’m set and I’ll have a new phone in 7 days. 10 days later,I called and they said I had to recertify. I have the recertification number and gave it to them every time since. 4 times a was approved,but no phone came. Two times are still up in the air. Once the lady told me to go to Walmart,and have the guys outside with the phones help me. And all the time I keep getting texts saying to use my phone once a month or lose my free service,and that my account has been refilled. Are they collecting money for me to be in this program and just leaving me hanging without service?