Atlas Mover GroupReviews of atlasmovergroup.com

Very disappointed with this moving company. Several of my belongings were damaged or completely destroyed during the move, yet my claim was only partially approved and the compensation offered was far less than the value of what was lost. Even more concerning, the movers were not truthful about what I was signing at the time of the move. I relied on what they told me and later discovered the paperwork was not what I had been led to believe. Overall, a very frustrating experience from the move itself through to the handling of my claim. I expected much better communication, accountability, and customer service.

I hired Atlas Movers International Logistics & Storage Ltd. to move my household goods from Istanbul, Turkey, to Nîmes, France. Unfortunately, my experience was extremely disappointing. The initial survey estimated my shipment at approximately 20–23 cubic meters. On moving day, after my home had already been packed and I had little practical choice but to proceed, I was told that the shipment was far larger and that the price would increase dramatically. The increase was so substantial that it bore little resemblance to the original estimate. After a lengthy and stressful negotiation, we agreed on a lower amount than they initially demanded, but I still paid far more than I had reasonably expected based on their own estimate. I believe the pricing was neither transparent nor fair. When my shipment arrived in France, there were additional problems. The delivery company arrived with only two workers to unload and move a large international shipment that included heavy furniture and appliances. The job was not completed as I had been led to expect. Our contract stated that furniture would be reassembled. However, several major pieces—including our storage beds and wardrobes—were not reassembled as agreed, leaving us to deal with the work ourselves. Communication throughout the move was poor. When serious issues arose, there was no professional English-speaking representative available, and at one point the driver relied on his young daughter to translate over the phone. That is not the level of communication one should expect from an international moving company. After delivery, Atlas demanded an additional €500 because of delays involving the delivery vehicle. I did not believe those delays were my responsibility and refused to pay the extra charge. There were also issues with the condition of the shipment, including damaged items and parts that had been mixed together, creating additional work and frustration after delivery. Overall, I expected a professional international moving service with honest pricing, clear communication, and fulfillment of the services promised in the contract. Instead, I experienced a dramatic last-minute price increase, incomplete contracted services, poor communication, and problems during delivery. Based on my experience, I cannot recommend Atlas Movers for an international relocation.

Great experience from the beginning Tim was wonderful ,the boys did a great job packing up the apartment 👍great service , and also thank you to Shefali for all the endless phone calls 😉

The estate manager that was hired to help clean out my parents' house after they passed hired Atlas to ship many items to me. Being in a fog of grief, I was not well prepared to receive a shipment. However, AJ from Atlas had my back. He called multiple times with ETA and status, and when he arrived and found the truck would not fit through my gate, he kept a positive and cheery attitude, told me he'd be back in a smaller truck and I was not worried. In the days between (Memorial Day holiday weekend), AJ kept me updated and was always professional and polite. The delivery was very smooth. The team had everything listed and labelled and kept me busy marking things off the list. They communicated super well together, always sharing tips and encouraging each other, and with me, making sure things fit and went where they needed to go. Now that I have unpacked the bulk of these precious and sentimental items, I am even more appreciative of the careful packing and wrapping that was done. The painting that my grandmother made in 1938 is with me now, whole and happy. Thank you AJ and crew!

I would not recommend this company to save my life. They are extremely unprofessional and great at lying. They talk first like they are going to do everything in their power to make sure the move occurs in a safe and timely manner, well that is of course until the actual move begins. Be warned they will take your money and upcharge you for every penny they can. They know your in a tough bind so they make sure to take advantage of the situation. Do yourself a favor and go with a more professional moving company such as Two Men and a Truck. You will have a much better experience.

This company is now working under the name Pinnacle Moving Group. They have fake reviews on here from over the past month because they are working on their next set of victims. Unfortunately I am one of them. If you’re looking for a moving company that will lie, overcharge, and disappear with your belongings—look no further! This company is a complete scam. They changed the agreed-upon cost when they arrived, showed up with a rented truck (major red flag), and demanded the deposit be wired—another red flag we should’ve heeded. After the move, they became nearly impossible to reach. And when they finally did respond, all we got were lies. They have essentially stolen both our money and our belongings. Do not trust this company. You’ve been warned.

LISTEN TO THE REVIEWS - I had them booked for a move. After hearing a few horror stories in general on social media about moving I looked into this company a bit more. I tried to call to get someone to look at my items, no answer. No answer to emails either. I did not want to get stuck in a situation where they had my items, everything I own on a truck with lord knows who driving it. I canceled them, called the big three - the REAL atlas, mayflower and allied. All of their quotes were about equal to each other and seemed much more realistic. These guys are SCAMMERS and BROKERS. If you have them booked, just fore-fit your money honestly and get a new company who wont steal your stuff, break it or hold it for ransom. Just cancel. Don’t get yourself into a bad situation. Their quotes are too good to be true. DO NOT LET THEM TAKE YOUR ITEMS.

Please Do NOT use this company. We had a terrible experience. First of all they quoted us a price and we went with them. They never came out to look at the property etc with myself even emailing them to ask when someone was coming out,no response. Then they came to pack us up. And the salesman said the foreman would be out there in an hour to hour and half. Well the packers started anyway and got everything torn apart and most stuff packed and then comes the foreman. He did a walk thru and finally told us it would be 3times the amount quoted!! We argued and argued etc. and finally they negotiated the price down a bit bc we were desperate. And then when we finally got moved. They didn’t deliver as promised. And we called and called and customer service kept telling us they would call us back. I finally received a callback almost 2weeks later saying they would deliver the next day and I would owe them another 8200.00 dollars!!! We said no way,and we wouldn’t get our stuff. We finally negotiated it down to another 5200.00 !!! And we still don’t have all of our stuff!! Do NOT use this company ever!!!