Atlas Mover GroupReviews of atlasmovergroup.com

Do NOT use this company! I wish I could attach pictures and correspondence to this. The actual cost was more than double the quote. The actual mover said that Atlas doesn’t control the price and that their bid doesn’t matter in essence. The mover would not take items that I paid extra for and I paid for “professional “ packaging. The mover was Giovanni Van Lines out of Carrollton Tx. They put clothing like suits, tuxes, Dress shirts and ties with dirty tools. I provided pictures and Atlas did nothing, they wouldn’t file a claim, assist me making a claim against the carrier or anything.

I did not go with this company. When I told them I was not going with them I received the nastiest most unprofessional text from the representative that I received the quote from. Hopefully employee calls and texts are monitored, but his response confirmed that I made the right choice. Plus they asked for over 1/2 down up front. Reputable movers do not require payment until delivery.

Only use this company if you want to be moved by a pair of extortionists. My move ended up costing $2,000 more than it should have. The movers put a hole in the wall at delivery. Delivery time changed 3 timed. When they finally did arrive, I was not home and they threatened to immediately leave. Do not use these people.

Buyer beware, my experience was much like the other 1 star reviewers. Atlas is a broker but does not clearly state it. The binding $3,500 estimate I received was not honored by the actual carrier Atlas subcontracted with costing me an addtional $1,300. Unpacking and furniture reassembly was not performed at delivery despite being written in the contract! Items were missing and broken so I had to file a claim. Long story short both Atlas and the carrier, Indeed Movers, stopped responding to status inquiries on my claim. Turns out, Atlas has changed it's name and is now operating as Northern Relocation and Indeed went out of business. I filed a complaint with the Federal Motor Carrier Safety Administration (FMCSA).

Do not use this company!! They are NOT a legit moving company. They broker deals and steal money from innocent people. I was lied to and there is no one available to help! Calls go to an international call center. There is NO owner, manager, billing dept or sales manager to assist!! I was taken for $1800, and am working diligently to get my funds back. I don’t want to see this happen to another innocent person trying to move across the country.

If we could go back in time we would have never used this company to move. They are brokers and the company the assigned to us (all seasons moving and storage, also avoid) came and packed our items and after the truck was loaded, told my husband it would cost us $9,000 more than what we were quoted. Luckily my husband did not sign the paper and we got a lawyer. In Texas it is illegal to change the estimate after the truck is more than half loaded, so thankfully with a letter from our lawyer, the initial price stood. We were supposed to get out items August 15th, we called and no update.. was constantly told out things would be here the next week, we were ignored over and over and all all seasons would do would supposedly call the guy, but never give us a call back. We finally received our items towards the end of September after letters from our lawyer and bothering them every single day: a few items are missing so far, nothing major but still frustrating.

DON’T USE THIS COMPANY! We has a experience using Atlas Mover Group. They are not an actual moving company. They are a broker. The company did an inventory over the phone. The estimate was grossly underestimated by 50%. Ultimately costing me twice as much when the actual moving company came out. They did an inadequate job of arranging the actual shipped and it left me to do it myself. The Atlas people ultimately would not return my phone calls. They charged $5500. There services were worth far less.

Please do not use this company. I received someone else’s belongings and some of my boxes were missing as well as some goods damaged. They take their time responding. When you call it goes straight to voice mail. Please read your contract because they hire “sister companies “ and my experience was not good. To this date the only response that I have received since finally being able to submit my claim was that , I would be receiving $0.00 dollars for my missing items. I did forget to submit the pictures. They still haven’t addressed the problem with me receiving someone else’s goods! This is atrocious!!! Do not use them. I paid $8,000.00 for my move and I did not get my moneys worth. They will stay in touch until they get your money. Frustrated!!