Barnett CrossbowsReviews of barnettcrossbows.com

Bought a Barnett XP400 crossbow in 2023 and only shot it about 15 times. The limbs are starting to splintering. Left emails and tried calling customer service all I got was a message saying I would receive a call back never heard from them. This is the worse customer service I have dealt with. Missing the 2024 bow hunting season because of them. Hope I can get a response back and get bow fixed or I will be going to purchase from different company.

Purchased brand new Hyper whitetail 410 - Nothing but trouble. I believe I had 12 practice shots with the brand new bow and the strings came flying off. After multiple emails, phone calls they finally issued a call tag to return bow. They restrung the bow, sent it back and the scope was damaged. I have tried multiple emails, phone calls, begged them to call me. No response. I asked why the strings came flying off a brand new bow, they won't tell you. I purchased a brand new bow & I will miss the entire 2024 bow season, because of Barnett. The WORST customer service EVER.

Have purchased 5 different crossbows and now have newest and limb is cracked have emailed and left voicemail with no call backs. Poor customer service.

🤬🤬🤬Wish I could be out shooting my bow but after a year of being without it , 9 months at Barnett's numerous emails and phone calls and I am still being told " I cannot make this decision, my manager will get in touch with you. " ... I have the reciept showing I paid 1012.21 for the bow , a Hypertac 425 , regestered it as required , all they can do is tell me the bow and parts are no longer available and offer me a bow of much lower cost and value as a replacement ... This is udder bull !!! I HAVE TRIED TO KEEP MY COOL BUT I AM SO FED UP ... Called again today and told the manager is not in today , maybe she will be tomorrow , not for sure .... I get it that things happen but this is utter nonsense . All I ask was to get a replacement bow with the same value and convenances as this one ...

Agree with the other reviews. I have a used crossbow that just developed delaminating limbs. Initial quick responses by email, then a slow trickle of non-responsiveness to keep you hoping but no real action to remedy.

Well I contacted Barnett by email Dec 1 2023 on their trade in program. I was informed parts were no longer available for my 350 ghost. It's mid March 2024 and just received a reply. Boy am I glad I bought me 2 excalibur crossbows since then. Stay away from their Chinese junk and brutal customer service. All our bow shops around me have dropped them because of bad customer service and junk from china. Do yourself a favor and buy elsewhere.

I purchased a xp 405 crossbow for 500 bucks . I went to sight it in and on the first shot the bow limb cracked . So I tried calling Barnett and got the answering service . It wasn’t until hunting season was over that I finally got a call back . When I returned the call to see if shipping was covered I got Jeff . He hung up on me three times cause I have a delay and he couldn’t understand me . I’ve never been so embarrassed in my life !!! I am still waiting for the bow to be fixed . I do not recommend dealing with Barnett !!!

Bought a Barnett crossbow 5 years ago. Shot a bolt this past season and the bow pbroke in half. I tried calling no answer so I left message. Sent e mails with pictures and got no satisfaction from them. Even though supposedly had a 5 year warranty. WRONG. Finally got a call back from them 3 months later and she basically hung up on me because she said there was nothing they could do for me since I threw the crossbow in garbage. I HIGHLY RECOMMEND THAT YOU DON'T BUY A BARNETT BOW BECAUSE I KNOW I NEVER WILL AGAIN. Sincerely Paul Wallace