Barnett CrossbowsReviews of barnettcrossbows.com

I ordered a bow before Christmas and paid for 2nd day air. It never got shipped. I called and they gave me the standard apology and stated they will refund my shipping costs (still not done) and send it overnight since I explained I was leaving for a hunting trip in 3 days. 2 days later I am now informed it won't arrive until tomorrow after my departure time. I have to cancel my trip now. Horrible experience and will never order from them again Quick update, my bow still has not been delivered. I was promised on 12/26/23 that it would be sent next day air at their expense due to their mistake. I just spoke with UPS and it was sent 2nd day air not next day. Had they done what they said after their screw up I still could have salvaged my vacation. Lesson learned. Always check the reviews. Most reviews are 2 stars or less

Don’t buy absolutely no custom service. Bow itself is fine whitetail hunter 2 but the scope fell apart inside. Being only 2 seasons old maybe used 6 times I would figure the bow n scope would be good for a long time, not so. I take care of my stuff nothing has ever harmed my bow or scope. I have left 3 messages and 3 emails to Barnett support and its been over month and they have not gotten back to me… all I wanted to know is the scope under warranty or can it be fixed??? There message when u call says customer service is very important to them, well that’s a bunch of bs. Looks like I’ll be buying an after market scope. Don’t buy Barnett, very frustrated customer!

Bought a Barnett 410 ghost brand new. Fired it 3 times and the string broke. Sounded like a shot gun going off. Lucky no injuries. Sent it in to get it fixed, they restrung it and didn’t even check the bow which had a broken bolt from the string breaking and sent it back to me. I checked it and found the broken bolt and some other issues. Contacted them and they refused to help me saying it was dry fired. I did not dry fire it, the bow string snapped when I was about to shoot it. They would do nothing to help me so I had to junk the bow and got a center point 430 which has had 0 Issues and is just as fast and accurate, although I only shot the Barnett 3 times. So it’s hard to tell.

The 425 ghost crossbow speed is excellent, but for an elderly person shooting, you cannot see the bolt fly. I have spent over $100 trying to put lighted knocks on this and I have broken a string. Why can the less price bow have lighted knocks but this one cannot. I have lost deer due to not seeing bolt hitting the deer.

CHRISTMAS PRESENT GONE BAD !! Assembly was very smooth , Whitetail Hunter STR looks like a very solid compact bow.The bow was unable to fire its first bolt due to a faulty E clip on the trigger system, concerns on quality control. Barnetts customer service was very difficult to contact, I have received the bow back from the factory .I hope quality control was doing its job this time .

The only question I have is why can't I give negative stars. I sent my Hypertac 420 in for repair on 8/21/22. It is now 11/1/22 and all I get is "they are working on it" really!!! I will never buy another Barrett product, and will probably sell this one as soon or if I ever get it back! Unreal how many promises that I would be receiving a call from someone within the next day or even 2 days. Only to have to call, wait through the waiting music and leave a message, and for them to call back with "they are working on it". That is NO way to treat any customer!!

OK, Here;s a tip. When you call for customer service. Witch nbr do you push? 1 or 2? Push 1 for dealer, leave a message at the beep exlpain the problem with the product. Let them know your upset but dont be a jerk A give them your nbr. And a Thank You please return my call. I had a return phone with in an hour. Quit being dick's!! They deal with more than one person a day. Can you do better?

Would give no stars if I could this crossbow came with a lifetime warranty on internal parts and manufacturers defects. But despite several attempts this company is impossible to reach I've left messages been on hold for hours before being sent to a voice mail. I alway leave a message still no response.