Siddiqah A.
Posted
1 star
1 star – Discontinued product, refused replacement, and now no response Extremely disappointed with Belkin’s customer service. I purchased a Belkin screen protector, which has since been discontinued. When I contacted Belkin because I needed a replacement, I was told that they would not replace it because the product had been discontinued. I then requested a refund, and after contacting customer service, I was told that my case had been escalated for review and that my refund request was being considered. I was also told that the refund was subject to approval. That was last Wednesday. Since then, Belkin has stopped responding to me. I have been patient throughout this entire process, but I should not have to continuously chase a company because they discontinued a product and are now refusing to provide a replacement. If Belkin can no longer provide the product I originally purchased, I expect them to offer a reasonable resolution rather than simply leaving me without a replacement and then ignoring my follow-ups. Very disappointing experience, particularly from a company I expected better from. The lack of communication has been incredibly frustrating. I would strongly reconsider purchasing from Belkin in the future.

