BOXComponentsReviews of boxcomponents.com

BOXComponents reviews

568 approved reviews, newest moderated first

Pamela S.
Posted Sep 4, 2026
Fast shippings were available when…
Fast shipping parts were available when i need them.
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Will L.
Posted Aug 13, 2026
My only gripe is that the most…
My only gripe is that the most expensive component in my order was the wrong piece. I ordered the “Box One-E 9s Derailleur” but received the “Box One prime 9 derailleur” which differs not only visually, but structurally according to the information posted on the Box website detailing the differences. I would like to swap for the correct component but feel unsure how to achieve this with the additional fees of shipping back and forth from Canada to the USA
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Annon
Posted Aug 6, 2026
If I could give zero stars I would!!!
If I could give zero stars I would!!! Take caution dealing with this company. They give blatant lies and misinformation and that is when they finally actually give you a response, which takes forever. My advice - go elsewhere!!
Response from BOXComponents· Aug 11, 2026
Hi Scott, We’re sorry to hear that you remain dissatisfied with your experience. Our team has made multiple attempts by email and phone to assist you, explain the shipment, cancellation, and refund process, and provide updates as information became available. Once a payment dispute was initiated, BOX accepted the chargeback without contesting it. As a result, the return of funds is now being handled through the payment provider and banking dispute process rather than as a separate BOX refund. We have shared this information with you directly and have continued to assist where possible throughout the process. We’re sorry we were unable to reach a resolution that left you satisfied.
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Shawn P.
Posted Aug 6, 2026
Awesome service
Awesome service
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Arvi
Posted Aug 1, 2026
Fast shipping
Shipping was fast! Got my items the next day.
Response from BOXComponents· Aug 11, 2026
Thank you for being a loyal customer and happy to hear that you got your items quickly!
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CHRISTOPHER J.
Posted Jul 5, 2026
Great Experience
Easy to order with shop and was delivered within 3 days. Packaging was outstanding as well as the product was excellent
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Jacob H.
Posted Jun 13, 2026
Great service
Great service, quick responses for support.
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MJS
Posted Jun 13, 2026
Great products and amazing service.
Great products and amazing service.
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