BrandsMart USAReviews of brandsmartusa.com

Quick and responsive

Excellent service and communication thanks to Marleys Salinas she was very attentive and professional.

I bought a set of washer and dryer recently online , but the washer was defective (leaking water), I then contacted customer service online from Brandsmart and they helped me schedule a technician appointment, when the technicians came they couldn’t fix it and they advised me to contact this phone number 954-797-4097 to help me with the exchange. When I called they transferred me to different departments and the last person told me with this exact words “you don’t get to decide for an exchange “ with the rudest attitude and put me on hold because it was already 5pm and no one at all were willing to help. After that nightmare of experience I reached out to 800-432-8579 where Lisa Horowitz answer the call and I appreciate all her help, she actually listened and provided a solution for my issue and that’s why she deserves these 5 stars and above. Thank you Lisa ! You are doing a fantastic job !

I attempted to order a refrigerator on the website.I am computer literate but this time I had so many problems there are too many to list.I chose to do a chat. That lady transferred me to Joseph. What a blessing! Joseph listened to me and owned the situation. He carefully,quickly, and gracefully solved any and all issues I was having. I was amazed. Joseph told me to reach out to him if I ever have any issues with ordering. I will gladly get in touch if I need help ordering from Brand smart. Thank you, Joseph!

Thank you !!

Joe was an amazing agent. I ordered a tv online that was out of stock in the system but Joe helped me place the order over the phone! Very patient and helpful. Highly recommeded!

I made a purchase at brandsmart usa and it went extremely good fast easy great 👍🏾💯 I recommend him to others and will purchase again in the near future.

Lisa Horowitz is a valuable and amazing employee who cares deeply about making sure a customer is happy with their purchase. She goes above and beyond with customer service and Brandsmart is lucky to have an employee like her.