BrandsMart USAReviews of brandsmartusa.com

Great customer service!

the web agent did a very nice job. phone response/get a line through is awful. there must not have anyone handling calls - tried 20 times thru-out the day - 'all agents busy'.

Walked into Brandsmart and Lennie came up to me to ask what I was there for. I was looking for a new TV. He took me to that dept and immediately recommended one. I told him the size I wanted 55”. He recommended a certain brand and was courteous and so accommodating. Wish more sales people were like him. Phyllis Sureff

I had the pleasure of speaking with Lisa Horowitz on 5/12/2026 regarding a situation I was experiencing at the Brandsmart store in Sawgrass (Sunrise, FL). Lisa kindly provided me with additional information, and I was able to resolve my problem after speaking with 3 alleged supervisors who offered no help or compromise. This review is strictly based on the assistance I received from Lisa, who was professional and knowledgeable.

Agent was knowledgeable and helpful...a little slow with the responses but I guess that's due to the agent multi-tasking. Great customer service

Still pretty good prices and the staff is eager to help. I go there to find things you can't find at other electronic stores.