Excellent
486 reviews
CallRailCallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
Oak R.
Posted
I had a great experience with CallRail! I spoke with Whitney, who was incredibly knowledgeable, quick to resolve my issue, and very polite throughout the entire interaction. Customer service like this really stands out. I highly recommend CallRail!
Thrive Pet H.
Posted
Received a response quickly and my response was taken care of just as fast
Paulina
Posted
CallRail support is amazing; they always help me in a timely manner, and everyone is very nice! They're quick and always available to help.
Vivian Z.
Posted
We needed to set up a new CallRail account separate from our web developer's, and the process couldn’t have been smoother. My CallRail rep handled everything from start to finish — all I had to do was explain what we needed, and he took care of the rest, keeping me informed every step of the way. The CallRail support team was friendly, knowledgeable, and attentive. On top of that, my rep reviewed our account and gave thoughtful feedback on what services we actually needed, helping us cut unnecessary costs. Excellent service all around!
Cody C.
Posted
We’ve used this software consistently since 2022, primarily for tracking numbers and as a VOIP-based call center solution. Pros - Generally reliable call quality - Minimal dropped calls - Our smaller franchisees find it easy to use Cons - Extremely poor customer service: Response times are painfully slow. You always start at tier 1 support, which often lacks the ability to resolve anything and must escalate—slowing everything down. It’s been a consistently frustrating experience and the primary reason we’re moving away from this platform. Unfortunately, the support experience hasn’t improved since we first onboarded. - Limited call center functionality: The call center features feel like an afterthought—more of a revenue add-on than a fully built solution. It’s simply not scalable for larger teams. You’ll miss out on critical data and insights. After switching to a provider that specializes in call center solutions, we’ve seen a dramatic improvement in user experience and our ability to identify and solve issues efficiently.
Response from CallRail· Mar 25, 2025
Hi Cody, we greatly appreciate such thorough feedback. I confirmed that your account representative has been in contact with you to try and schedule a meeting to see how we can better serve your needs. Thank you!
Tammi M.
Posted
Great support! Always helpful and provided a quick resolution to my issue. Highly recommend !
Alexis K.
Posted
They demonstrated efficiency and were incredibly helpful throughout the process.
Sam B.
Posted
Its been nearly 30 days and call rail is not reporting conversions into my GA account, they escalated me to tier 2 support who doesn't respond to emails.
Response from CallRail· Mar 11, 2025
Thank you for the feedback. We understand this has been a frustrating inconvenience for your business. Our support team has been actively communicating with you and has identified that the problem originates with Google. At this time, we have recommended deactivating and reactivating the Google Ads integration. Please contact [email protected] if that does not resolve the issue.
