CallRailReviews of callrail.com

CallRail support is top notch! 10/10 every time.

The CallRail Team is totally committed to resolving issues. They gave me the advice to fix the problems on my side of the connection.

We are very happy to use this software.

Can not cancel. After months we thought was canceled but they hit us with 500 again. Will not send confirmation its canceled. Was told we will not get a refund. Just strong arm tactics of "AWW lets talk about it. We can give you a better deal..." then email start again. We haven't heard back from you about our new deals. Stalling, stalling, stalling Spaming inbox, charges , wont cancel. Let me put it this way. When it goes wrong Your screwed....

NOOB CUSTOMER SERVICE. I WAS ON HOLD WAITING TO BE TRANSFERRED TO A MANAGER AND HE HUNG UP ON ME. DON'T SUBSCRIBE TO THEIR SERVICE! THEIR SYSTEM SUCKS! ALWAYS HAVING SYSTEM ISSUES. WORST CUSTOMER EXPERIENCE EVER!!!!!!!!!!!! I AM PAYING THEM MONTHLY FOR THE SERVICE BUT THERE WAS NO MONTH THAT I HAVE NOT EXPERIENCED A SYSTEM ISSUE.

I was emailing Devon today and the service went above and beyond, even giving me full step by step instructions on how to fix an issue that was not even part of the help ticket he was originally working on for me. Stellar customer service!

I had initial issues with Callrail. I used their software but faced some problems. Eventually Callrail were able to refund my money displaying good customer relationship management.

The platform was great, until... They decided that they were going to ban call forwarding to mobile phones in the UK as it was "too expensive" for them. Because almost all my clients use mobile phones, yep you guessed it, they stopped getting calls. CallRail never informed me of this at any point until I contacted support with the issue. I lost many clients because of this, thousands of £ worth of damage done to my business, not to mention my reputation. Any decent company would have just passed on the extra expense by increasing the price, or adding an additional package for mobile phones at a premium, but no, they just banned them altogether. I have no words, if you value your business, DO NOT use this company in the UK at least, but I wouldn't trust them anywhere after this. AVOID!!