Poor
6,298 reviews
Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Anonymous
Posted
Easy to use, background check and trust built-in. Video feature keeps the app hassle-free and everything in one place.
Response from Care.com· Sep 28, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Tammy L.
Posted
The caregiver I hired is amazing. She takes very good care of my mother and makes sure that all her needs are met. She goes above and beyond, helps keep the house clean, feeds her, baths her, I never have to tell her what to do she is already doing it. Great hire!!!!! 5 stars
Response from Care.com· Sep 26, 2026
We are so happy you found a great caregiver! Thank you for sharing this!
April C.
Posted
The website is easy to use and I found a quality caregiver.
Response from Care.com· Sep 26, 2026
We are so happy to see this! Thank you for sharing this review!
CBD
Posted
Rylee has been wonderful with our dogs. She communicates clearly, sends photos, follows up on anything she notices, and even takes care of thoughtful little extras. We felt she was a great fit for our family and dogs right away, and we’re so grateful we found her!
Response from Care.com· Sep 26, 2026
We're so thrilled you found a great caregiver! Thank you for sharing!
Jessica B.
Posted
Im able to search easily for jobs that match my area and schedule and connect with the right family to provide childcare.
Response from Care.com· Sep 25, 2026
We are so happy to hear this! Thank you for the review!
shenny G.
Posted
Its a relatively easy prosses to find jobs in the area that are fit for my day to day life including one time jobs. However some people may be misleading about how many hours they are willing to give.
Response from Care.com· Sep 25, 2026
Thank you for your feedback! We are happy to hear that you are having a good experience, and want to assure you we've documented your comments for review. If we can assist with anything, please don't hesitate to reach out to us at [email protected]. Please include Reference Number 2026-09-25-33204340 when you contact us. Thank you!
SantaFeTraveler
Posted
I was looking for a new housecleaning service. Care helped me craft an ad to post; I quickly received a number of qualified applicants. I interviewed the first applicant, met with her and hired her. She is AWESOME.
Response from Care.com· Sep 25, 2026
We are thrilled that you have had such a great experience! Thank you for letting us know!
Chris C.
Posted
I’m a senior companion. Most listings for work opportunities are not valid… just people inquiring, but not serious. The work opportunities were very few and far between. Recently Care.com charged my bank account, without notice, for a yearly background check. I had no idea. I demanded my money back but they said no. What kind of business practice is this? It’s a bad one. It’s not so much a money issue, it’s the principle. I have closed my account and gladly give them one star to warn others of their unfair business practices.
Response from Care.com· Sep 25, 2026
We are sorry for your frustration and we appreciate your feedback. Our Care.com Background Checks automatically refresh annually, but please be assured we have documented your comments for our management team to review. If you would like further assistance, please reach out to us at [email protected]. Please include Reference Number 2026-09-25-33202781 when you contact us. Thank you!
