Poor
6,298 reviews
Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Ronald W.
Posted
The response from candidates was great and the one that I chose was a great choice.She does a great job and I am happy with her..
Response from Care.com· Feb 7, 2026
We love hearing that you have had a successful experience! Thank you for sharing!
Patricia B.
Posted
Connecting with job applicants went well, was easy. My complaint is with the web site which was very difficult to navigate. Not sure I ever found the right place to indicate that I had hired someone
Response from Care.com· Feb 7, 2026
We're sorry for any frustration. This Help article explains how to mark a caregiver as hired: https://help.care.com/families/s/article/What-does-Mark-as-hired-mean?language=en_US. Please also don't hesitate to contact us for assistance at [email protected] for assistance! Please include Reference Number REV-026459 when you contact us. Thank you!
William
Posted
I've used them in the past with satisfaction. Now, after canceling, they continued to bill me. I just noticed another charge for $63.99. This time I noticed that when you cancel it asks you multiple questions to distract, and then didn't cancel. When I tried to cancel again, it said I need to use my computer, not my cell phone to cancel. I was able to register and sign up with my cell phone, now I need my laptop to cancel?? It's a shame. This used to be a respectable company. Now I'm going to have to dispute the charges through my bank.
Response from Care.com· Feb 10, 2026
We're very sorry to hear of your frustration. We'd like to ask you to please reach out to us at [email protected] or at 888-498-1821 so we can address this for you. Please include Reference Number REV-026458 when you contact us. Thank you!
Harry
Posted
She does a great job both in helping with cleaning and cooking due to recovery from post surgical problems.
Response from Care.com· Feb 7, 2026
We're happy to hear that you were able to find good care! Thank you for sharing!
Angie F.
Posted
The first booking was easy. Found a great applicant
Response from Care.com· Feb 6, 2026
We are absolutely thrilled to hear this! Thank you for sharing!
Alan C.
Posted
Carol was excellent, she was very attentive to my needs did exactly what I asked her to and did a very nice job. I will be very anxious to have her back.
Response from Care.com· Feb 6, 2026
It's wonderful that you found such a fantastic caregiver! Thank you so much for taking the time to post this!
Marybeth, New J.
Posted
Great experience advertising our family's need. We had 20+ qualified candidates reply and within a week, we had our caregiver! Easy to use site, would recommend!
Response from Care.com· Feb 5, 2026
We are so happy that you have found success using the site! We appreciate the review!
Marvin N.
Posted
Communication was great.
Response from Care.com· Feb 5, 2026
Thank you for the five stars! We love to see it!
