Poor
6,298 reviews
Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Kim J.
Posted
I get jobs through them all the time. I enjoy the app and enjoy babysitting
Response from Care.com· Aug 14, 2025
Thanks so much for the great review! I'm happy to hear you are enjoying your experience with the app!
adam
Posted
Charge you for background checks but dont tell you upfront the caregivers have to pay too, and if they dont, you just wasted your money. Horrible tactics, very few caregivers use it, hard to cancel and keep your messages. I wouldnt recommend using this site to my worst enemy.
Response from Care.com· Aug 19, 2025
We're sorry you haven't had a positive experience on the site! All caregivers are required to have a Care.com Background Check as part of our internal screening, but tey aren't required to pay for a check that you request. We'd like to invite contact us at [email protected] so we can help; please include Ref. No. REV-025764 when you message.
john W.
Posted
You took my money and never cleaned my apartment . When the house cleaner profile came up I messaged them and they didn't respond. SCAMMER
Response from Care.com· Aug 11, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025763 when you message. Thank you!
Aja D.
Posted
Care is a scam. I have been disappointed with Care.com’s treatment of caregivers. The platform seems far more focused on collecting fees than on supporting the people who provide the actual care. Disputes are often handled in a way that favors paying families, and there is little recourse for caregivers when false or unfair reviews are posted. In my experience, communication limitations built into the site can prevent caregivers from clarifying misunderstandings or defending themselves. This not only hurts our reputations but also makes it harder to build trust with new families. I believe Care.com should invest more in fair dispute resolution, caregiver protections, and genuine support for those who make the platform possible. I had to get back in here to make an edit. Not only did they not reach out to me regarding my issue but when I did call the number provided to me for escalated issues the person hung up on me. To this day September 3rd 2025 nothing has been resolved and they haven’t reached out. As long as it is nothing directly affecting them they DO NOT CARE. Care.com is by far the worst and everyone’s experience is going to be different. Maybe I’m just treated this way because I’m not who they care about. They clearly have preferences and that’s their prerogative. I will never forgive care.com for being so careless and ignorant with my issue. They’re greedy and prejudice.
Response from Care.com· Aug 11, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025762 when you message. Thank you!
Jean J.
Posted
The billing & reimbursement have been a nightmare. I availed of back-up care for 1 day for the first time at a daycare, and Care.com will not reimburse unless you are able to complete their form which requires the daycare's director to sign. What daycare would bother with such requests?!! I called and emailed the daycare asking to sign Care.com's form about 1 week ago, and not surprisingly, I never heard back. So I may end up not being able to use my supposedly 5 allotted days for back-up daycare.
Response from Care.com· Apr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-025761 when you contact us. Thank you!
Bea S.
Posted
Het praatje aan de deur is behoorlijk misleidend en er wordt aan alle kanten geprobeerd om verdoezelen dat het om een maandelijkse bijdrage op basis van automatische incasso's gaat....Toen ik aangaf dat ik zelf ivm wia uitkering onder bijstands niveau dit niet ging trekken ging het maand bedrag naar het zogenaamde studentenbalie van 15 naar 7.50....Ik moest daarop nog gaan aangeven sorry...ik ben zelf afhankelijk van de voedselbank om rond te komen...om tot de vriendelijke maar bijtvaste deurcollectant af te komen...Helaas kon ik met een eenmalige bijdrage niet helpen...Wat ik met alle plezier gedaan had...Beetje jammer want opzich vindt ik het een prima doel..Ik kan me helaas geen aanvullende vaste lasten veroorloven....
Response from Care.com· Aug 18, 2025
We bieden onze excuses aan voor de frustrerende ervaring die u heeft gehad. Om ons te helpen deze kwestie te onderzoeken en u verder te helpen, kunt u contact opnemen met ons via Help Center en refereren aan dossiernummer REV-025759.
Joshua H.
Posted
After being contacted by a Care.com salesperson, I was told they had several leads in my area actively looking for assisted living options. That representation is what convinced me to move forward with their service. Since signing up, I have only received one lead in five months — and that single lead was not qualified. Despite sending multiple emails requesting to cancel my subscription, the customer service team ignored my requests and went on to charge my card a full two weeks after I had clearly and repeatedly asked them to cancel. This experience has been extremely disappointing, both in terms of results and customer service. I would strongly caution others to be very careful before committing to this service.
Response from Care.com· Apr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-025760 when you contact us. Thank you!
AARON
Posted
**SCAM** I created an account and paid the monthly fee. Within an hour, my account was temporarily suspended due to “not following community guidelines.” What I did wrong, I have no idea! A week went by and my account was ultimately suspended. Did I receive a refund? NOPE! What a joke of a company! Look for sitters elsewhere..
