Poor
6,298 reviews
Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Steven H.
Posted
Things went well, got several replies, good people responded!
Response from Care.com· Feb 18, 2025
We're so happy to hear you've been having a good experience on the site! Thank you for taking the time to share this review!
Annette
Posted
I went to Care.Com to look for a driver to a medical appointment. I posted my 'ad' as they call it and waited. The next day I had an 'application' as they call that. But to view the application I needed to sign up for a subscription. Okay, reasonable. I saw that the monthly charge was affordable so I started to sign up for that option. As I got to the end, in small print it stated that I would be charged the YEARLY amount AT ONCE! I did NOT click 'submit' and exited immediately. This morning I saw the charge went through! I reached out, explained what happened and they refused to refund my money stating all sales are nonrefundable. BUT I DIDN'T BUY IT!!! All they would do is change it to a monthly account for $40+/-. This company is NOT A REPUTABLE COMPANY. DO NOT DO ANY BUSINESS WITH THEM. I'm sure they have other disreputable practices if you choose to do business with them. BUYER BEWARE!!!!!!!!!
Response from Care.com· Feb 26, 2025
We're so sorry for your frustration! All Care.com subscriptions are non-refundable per our Terms of Use. However, we are happy to review this for you if you'd like to reach out to us. Please contact us at [email protected]. Please include Reference Number REV-025254 when you message.
Chris
Posted
I signed up for a one-month membership on Care.com for $43.95, but I was wrongly charged $239.40 for a full year. There was no clear indication that I was committing to an annual subscription. I noticed the overcharge immediately and requested a correction the next business day, but Care.com refused to adjust or refund the charge. Their customer service was unhelpful and dismissive, citing policies that were not made clear at the time of purchase. This feels like a deliberate bait-and-switch tactic to trap users into expensive, non-refundable subscriptions. Based on my experience, I strongly advise others to avoid Care.com unless you want to risk unexpected charges and poor customer support. UPDATE: Care.com responded with a caring public reply, but privately, they stuck to their deceptive tactics, refusing a refund for a charge I never agreed to. I’ve since filed complaints with the CFPB, FTC, and my state’s Attorney General and disputed the charge with my bank. Their public response is damage control—the reality is deceptive billing and dismissive support. Avoid Care.com.
Response from Care.com· Feb 19, 2025
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025253 when you message.
Sten W.
Posted
It is difficult to know whether the profiles on the website are old and stale and essentially ghosts, or if they represent real people who are available now.
Response from Care.com· Feb 18, 2025
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025252 when you message.
Elizabeth R.
Posted
Excellent. My dog was so happy with the walk and so am I Will schedule more Sunday’s.
Response from Care.com· Feb 18, 2025
We're so happy that you've had a good experience! Please consider sharing this by leaving a review on your caregiver's account. See our Help Center article for directions on how to leave a review, or contact us via email at [email protected]. Include Reference Number REV-025251 in your message.
Hannah Z.
Posted
Website is horrible and glitchy. Hardly any jobs… not worth the money. It’s not even optional not to pay to find a job anymore. Scammy.
Response from Care.com· Feb 18, 2025
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025250 when you message.
James B.
Posted
Randi was great caring my three old dogs in my home for a week
Response from Care.com· Feb 18, 2025
We love to hear this! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via email at [email protected]. Include Reference Number REV-025248 in your message.
PA
Posted
Overall experience with sitter was good. She seemed to be actively engaged with kids and my 5 year old stated she enjoyed spending time with sitter.
Response from Care.com· Feb 18, 2025
We're so happy to hear that you and your family have had a good experience! Thank you for sharing!
