Poor
6,298 reviews
Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
wuhaoh
Posted
Found a good caretaker very quickly. Would use this platform again
Response from Care.com· Mar 21, 2024
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Mr S.
Posted
I paid for 1 month but didn't realise that I would be charged for future months without prior warning. I am attempting to claim back the extra £25. Care.com refused to refund despite contacting them within minutes of the additional automatic payment that I wasn't previously aware of. I am attempting to claim back through PayPal. We did find 1 person but all of the others in our area were not suitable. Some didn't seem to actually want to work. Maybe they just need to pretend to want a job to claim benefits?
Response from Care.com· Mar 20, 2024
Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you have further questions regarding your account and billing history or if you need help with your search, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-020656 when you message. We can assure you that we've had many happy members make great connections using our service. Thank you.
Consumer
Posted
It was easy to use and she arrived on time. Very friendly
Response from Care.com· Mar 21, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Veronica P.
Posted
Caretaker was able to accommodate an extra day due to travel issues
Response from Care.com· Mar 21, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Miss fay H.
Posted
Set up an account for elderly care but couldn’t find out basic information on how the contacting worked. Tried to contact them to find out but never got a reply and couldn’t narrow down the carers to local area so useless. What’s worst is I can’t delete my account or delete the person information only close the job so it’s there in their website forever! Useless!! Will never use again. Will never recommend.
Response from Care.com· Mar 19, 2024
Thank you for your feedback, Miss Fay. We're sorry to hear that you don't feel well-informed about our subscriptions and that you are experiencing difficulties canceling your account. We've sent you an email in hopes that it provides the assistance you need. Should you have any additional questions or concerns, please don't hesitate to reach out to us via the contact us link at help.care.com, via Facebook Messenger or via email. Please include Reference Number REV-020652 when you message. Thank you.
Consumer
Posted
Care.com is great I have been with them for two years. I have found many clients and I am very happy with them. Also their customer service is on point.
Response from Care.com· Mar 21, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Leah
Posted
I love care for the fact of getting housekeeping leads. I have been using care for about 10 years amd it has helped me out alot. The part i dislike is their corporate operations. The way of contacting care is frustrating. On the chat, they are automated responses and agents are programed to say certains lines and comments. If you email, you NEVER receive a confirmation email or even get an email in return! The fact that there is no customer service number can really be frustrating for when you have account issues. The app also lacks and doesnt upload or update properly
SUSAN R.
Posted
Only one out of the four interested caregivers showed up for our family interview. The workers do not seem very dependable.
