Poor
6,298 reviews
Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Consumer Courier, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Tabitha W.
Posted
Easy to use, made finding a babysitter on short notice so simple and stress free.
Response from Care.com· Mar 14, 2024
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
L H.
Posted
Care.com would not refund my money after only 30 minutes of signing up without the agreement of paying for entire year membership. Too bad minus 5 stars isn’t available. Would not recommend in my personal experience.
Response from Care.com· Mar 14, 2024
I'm sorry to hear you did not have a positive experience on the app. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-020343 with your message.
Meredith
Posted
Care.com misrepresented their tutoring services. I googled “college chemistry tutor” and came across care.com. There were several bios of potential tutors offering college level chemistry tutoring. When I went to send the tutors a message I found I had to pay to sign up for a subscription to do so. Fine. So, I did. However, once I signed up and paid I could find NO college chemistry tutors. The ones that had showed up before were not there. The company doesn’t have a customer support phone number, only a chat or email feature. The chat agents were of no help to me. They couldn’t provide a phone number for me at all but said if I had a billing question to call the number next to their name on my credit card statement. They don’t offer refunds, even though there are no tutors that fit what we need at all. They’re all elementary level. But before I paid, there were SEVERAL college level tutors. So I just feel like I was mislead and that it is fraudulent to advertise something you can’t actually provide.
Response from Care.com· Mar 14, 2024
I’m sorry you are having trouble reaching us. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-020344 with your message.
Chad O.
Posted
Very difficult to book anyone and get them to line up for any dates of caretaking. I don’t know what this site is but it doesn’t work for us. It’s really horrible the way caretakers respond to you.
Response from Care.com· Mar 26, 2024
Hi Chad, I'm sorry to hear you did not have a positive experience on the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-020340 with your message.
Rich J.
Posted
I signed up, found a cleaner, then tried to close my account. They make cancelling your account quite tricky. I thought I had cancelled, but realized four months and £100 later in that I hadn't. I asked for a refund, or partial refund, but of course nothing was offered. Based on seeing other reviews, I am not surprised.
Response from Care.com· Mar 14, 2024
Thank you for your feedback, Rich. We're sorry to hear that you thought you had canceled your account and, as a result, were billed again. Premium members can always cancel their subscription either through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-020332 when you message. We would be happy to help. Thank you.
Herb M.
Posted
I don’t know if my messages got through to the cleaners.
Response from Care.com· Mar 26, 2024
Hi Herb, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-020331 with your message.
Kim Lee H.
Posted
The first person, rescheduled twice and then was a no show without calling. The second person is fantastic. I am going to discuss her schedule for the next cleaning appointment. She was professional, polite and went beyond what I expected.
Response from Care.com· Mar 21, 2024
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Tammy T.
Posted
Caleb is great! I highly recommend him!
Response from Care.com· Mar 14, 2024
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
