CatbirdReviews of catbirdnyc.com

I received the Swan Lake engagement ring from Catbird which my fiancé spent $3k on only to have multiple prongs bend, break off, and catch on all fabrics of clothes within 4 weeks of daily wear. Upon reaching out to them, they were told there’s nothing they could do except repair the broken prong (the ring is only under a repair warranty and only temporarily) while admitting in writing to us that the ring is not meant for daily use. This goes directly against the info their employee told us when he said ring was sturdy and would hold up for a lifetime as we were considering buying it, which is the reason we bought it. We’ve reached out to their store multiple times and spoken to a manager and they say there’s nothing they can do and won’t provide contact info for their customer service department (because one doesn’t exist). You should accept returns for full refunds for a $3k engagement ring that has serious design/manufacturing flaws. We are now working with an independent jeweler to see what our options are, which will cost us more money. Save your money these people advertise themselves falsely and have the same level of customer service as Verizon.

Amazing business. Have been shopping here since it first opened in Brooklyn back in early 2000s. Amazing quality. And amazing customer service.

It is sad that I am writing this review because if you asked me a few years ago I would have given this company 5 stars. I am currently wearing 10 items from them on me, but they were all purchased 2 years ago or longer. In the last year I have had nothing but troubles. I have had multiple returns, items breaking after less than a month of wear, one was less than week another was less than 24 hours. I am now battling them for a return that I sent them on 9/23/26 and they are not responding to me. I truthfully want my money back. At this price point you better have better workmanship, and a better return/refund policy. This company has tanked!

Beautiful things to pick from.

I desperately wish I had read these reviews before ordering. They say "ready to ship" on items and offer a $25 overnight shipping option -- but then allow themselves up to three days to "process" the order. I got in touch with customer service to check that the three days would be the maximum -- we are now on day three and my order has not been sent out, and I have not had a reply to any of my queries. I am on a tight timeline, which is why I made sure the items were ready to ship and chose overnight shipping. They advertise a live chat feature but it does not exist. There is no phone number. They are slow on message (if they will reply at all). They have a lot of my money and this is starting to feel very suspicious. If you need anything urgently, be very careful and know that they will take all the time they have and will not reply to you quickly, if at all. EDIT: I got a shipping notice and despite paying $25 dollars for overnight shipping the shopping notices says it will come in 8 DAYS. When I click the "tracking" link, it is dead. There is no provider listed. This is a scam company and I was a sucker to order from them. I am now almost $1k out of pocket and will probably never see my jewelry.

Easy, quick

I ordered 6 hoops for my lobe piercings, expecting a solid, everyday set based on the product photos. Unfortunately, the quality I received was nowhere near what the photos showed. 4.5 of the 6 hoops had a very noticeable seam/groove running down the inner middle; the 5th was partially grooved, and only the 6th was completely smooth and solid. These grooves create exactly the type of area where buildup can collect—the very thing I was specifically trying to avoid when purchasing solid hoops. I contacted customer service because the inconsistency was concerning and not accurately reflected in the photos. Instead of acknowledging the discrepancy, I was told it was "normal." I was then offered a return, but I would still be responsible for return shipping and state tax fees. I had become a CB fan after several previous charm and necklace purchases, which makes this experience particularly disappointing. Product variation can happen, but when nearly every hoop in a set has a visible construction issue, and the response is simply that it’s "normal," it raises legitimate questions about quality control and how accurately the product is represented. Customer service is severely lacking, and you are expected to pay for the return shipping and lose out on receiving the state tax fees charged on the order, even if you're returning the entire order/item. I will no longer purchase or support CB. **Also to note, they do not allow bad-reviewed posts on items listed on their website, which is another dishonest tactic.** 9/22 Update (a day later): I have emailed them as requested in response, addressing the review, added again my supporting documents for my claim. I received a reply back as well as a courtesy refund for the order. This issue has been resolved.

I saved for a long time to be able to buy the charms (3 different charms) because I love the designs but when I got them, I was quite disappointed. They are beautiful but they are really extremely tiny and lightweight - literally the size of half my pinky nail. I just wish I spent my money on something else because it’s been over a year and I never ever wear these charms - you literally can’t see them on my chain :,). I wasn’t able to return them because I don’t live in the US so if you are in the same position as me, maybe just wait until you’re able to see them in person