CatbirdReviews of catbirdnyc.com

I received a discount for my purchase and when I tried several times to apply at checkout it kept saying invalid. Also, charging a LONG TIME CUSTOMER FOR SHIPPING (9.00) is ridiculous.

Perfect example of a company that pays more attention to the storytelling than the quality of the products: I lost a pearl earring because the pearl fell off and they artfully accused me of lying; I complained about a gold bracelet that after a few years looks mauled because the chain is so flimsy it doesn’t even sustain the least amount of pressure and they told me they can’t do anything since I live in Europe (which apparently is no problem at all when they receive the payments). Worst type of corporate business disguised as a fairyland. Tons of hypocrisy and passive-aggressive attitude. Awful customer service.

I wish I would’ve came here before I purchased anything from this jewelry store horrible horrible horrible why do I have to pay for shipping and then why do I have to pay the same to return an item that I don’t even want this is a shame they’re gonna go out of business soon

I tried placing an order online on the Canadian site. Not only is the price extremely inflated but the promo codes get applied inconsistently. For example, a 15% off promo code I tried to apply to my $2,500CAD order only took off ~$122 CAD. Customer service is well meaning and responsive but very unreliable. I will not buy from this company anymore.

I bought a charm on 1/18 and never received it. I don’t have a refund nor the item. Catbird punishes its customers - who have to pay for shipping - for a poor carrier.

I’ve had the same experience as others here. Ordered some rings and earrings as gift for Christmas. Put in our order in November with a delivery date before Christmas, I never received any of it, nobody bothered to contact me, I had to use my time to chase down answers and was given different dates they failed to meet. Finally received my items a full two months later near the end of January with no contact, apology, or acknowledgment of poor service. I would not purchase from this company again. In hindsight I wish I had just requested a chargeback from my credit card company when the items weren’t delivered.

I would warn anyone from using this website. I am not sure if they are a scam. I purchased an expensive ring for my daughter with a Dec. 24 delivery date. I emailed the company and received confirmation that it would arrive by that date. It is not January 12 and there is no sign of that ring. I emailed the company about this and received NO reply. When I used their "chat" box on their website at the beginning of January they assured me to would be mailed on January 7. Today communicating via that "chat" box they say they have still not received the MATERIALS for this ring. And meanwhile they have offered no customer updates or communication. Truly an awful experience.

Their designs are very cute and offer a nice selection of dainty jewelry. I received a necklace as a gift. The chains are beautiful. However the gold on pendants scratches a bit easier than I would like it to but I would say everything is still moderately well priced.