CertaPro PaintersReviews of certapro.com

It's hard to give them a rating when you can't get them to do the work. My contract was signed September 1, 2020. I'm still waiting. Worse yet is I only heard from someone within the last couple weeks.

I am disappointed in the customer service I received after requesting a quote. I asked for a quote on an entire house painting. After three days , still no quote. Contacted customer service who assured me I would get one that evening, still nothing. Then I send a message through “contact us” who responded immediately but I told them I was disappointed and considering moving on and they all but said “sorry you experienced this “ but it was more like ‘Go fly a kite’ without any resolution. If this is any indication of what their commitment to clients, I am not impressed and don’t want to use them. To be fair, we used them like 12 plus years ago to paint our current home which had a two story living room and they did a great job which is why we went back. I feel they have lost that personal touch and have gotten too big with the new owners.

This is a very poor company with very poor follow through. Mike of East Hampton Ma. (rep.for portions of Ct.) is a dishonest salesman, not to be trusted..

I am very disappointed. They didn’t show up when they were originally scheduled it was delayed a day and then they were about two hours late the following day. The quality of the work was just poor. They did not cover areas my carpet was a mess. I found several spots of paint on my carpet, they broke the blinds, dry wall work was not professionally done at all ( child like). The paint wasn’t applied evenly, I can see a thin line of white paint at the top where the wall meets the ceiling in every room that I added color. I also found blobs of paint in spots and on my curtains in the master bedroom. I was so looking forward to finally having my house professionally painted, my husband did a better job. I had Lucas and his team, I am sooooo disappointed, I wouldn’t recommend them to anyone.

If I could rate them lower, I would. They were the highest priced quote we received, and my wife ok'ed them without asking me and I wasn't at home when they were painting. But, they sounded like they would do ok. Boy, was I wrong. Every instance of the job was horrible. They didn't prep in areas, where they were supposed to. They didn't pull off the wall plates, but instead painted around them. They left some areas, not even painted. I showed the project manager where the issues were, and he assured me that they would be corrected. I stayed home this time, and saw some areas where they still didn't prep before painting. I brought the contract to the lead painter, to show him that they were supposed to prep before they painted, and he said, "That's not my problem". I asked him how many people he had brought with him, and gave him 5 mins to get them all out of my house. I called the project manager, and told him what happened, and he said he would come over the next day. I told him that I was a little to angry to see or talk to him, but I would contact him when I cooled down. When I finally had the project manager come over and showed him where the problems were at, at first he tried to say there wasn't a problem. But after I told him that I was going to have another company come in and do the job right and then sue them for the entire cost of both jobs, he agreed to have another team come back in to fix the problems. His team did come back, but at this time, I just wanted nothing to do with them and accepted a sub-par painting job. Do not believe all the great reviews for this company. Read all the lower reviews, and save yourself time, money and headaches, and go with another company to do your painting.

Horrible painters do not use them did a very bad job messed up my whole hone and than just did not show up throw your money away but don’t hire them they use contractors that don’t know how to paint I wasted my money time and efforts. They said it us 10 days job now it a more than a month just told them not to bother will hire some one else to finish the mess they did

CertaPro in Coweta County Georgia is TERRIBLE!!!! Paint on deck peeled in less than a year and then I was told that the fine print says it is NOT covered by warranty, Arrogant on the phone. DO NOT USE THIS SERVICE IN COWETA COUNTY GEORGIA.

Absolutely awful experience with CertaPro, Reading, PA. These guy's were unprofessional and left my property a disaster. Paint all over everything we own (the screens, the drive way, the patio, the outdoor furniture). Trampled our plants. CertaPro was horrible! The cost was the same as the other 2 quotes we got. Do yourself a favor and use a different company.