CertaPro PaintersReviews of certapro.com

We had the exterior of our home painted 3 years ago. I realize that the company uses independent contractors, but they really need to manage their work. First, the painters indicated that we may need 2 coats (with an extra cost, of course). We agreed to the extra work and the additional cost. However, when they were nearly complete with the first coat, they told us they didn't think we really needed the second coat. Someone from the company told us they had been offered / assigned another job and that would pay more than our second coat. Second, they returned after a year or two later for touchups, as included in the original contract. The same independent contractors returned to do that. When they returned, they told us that they had hired someone to do the scraping of the house. They told us that the individual they hired did not do a good job, so they had fired him. They pointed out the numerous areas of the house where this lack of appropriate scraping was a problem. But they did not offer to fix it. They also did not finish the touch up, even though they said they would return to finish the job. This was a most unpleasant and disappointing experience.

I had a wonderful customer service experience. I would like to recognize the representative Kevin Adkins. The representative was honest about the work and cost. The actual work was just beautiful. I highly recommend this company for painting of an exterior home project.

I had Certa Pro Owings Mills paint ceilings, trim, and bathrooms in my home during fall 2020. At first glance, I was reasonably happy with the job. However, as the paint dried, I was not. They were supposed to fix cracks in our ceiling but they are just as obvious today...just painted over and look terrible. In addition, little details were missed like putting can lights back correctly. I also had to point out some misses along the way...it seemed the team did not understand the work instructions. The team was respectful and punctual but I will not hire them again.

CertaPro franchise from Miami , FLA was lousy . They left spaces not painted, forgot to paint under my window rim and never checked it, my back wall which the painter smeared some film to cover debris well he painted over debri making g it look like lumps which looked big . I got pictures prove it and when I complain to Owner of palmetto Certa he sided with the painter as if it was nothing and for$3,200.00 it was sloppy . That day the painter was in a hurry to go and never checked his work. When I complained to the franchise owner he looked as if it was nothing and not the painters fault. When I complained to CertaPro Headquarters ref the owner not calling back he did not like I complained but he sure lived my check. People take pictures before you ever have anyone do painting and make sure they call you back and not give excuses like this owner did. Itbashame he uses someone else's name of company cuz it makes them look bad. I truly have pictures to prove the shabby mess. I had to call a outside company to fix the wall his painter messed up. I learned my experience take pictures and stop a job once you see flags popping up.

We love the work CertaPro did for our House!!!

Upoun further review after 3 years of working with this company horrible company to work or be part of. Final straw we are taking you to court. My younger brother was assulted by there crew leader for asking him to put on a mask. My farther is 77 years old. I know this corna bug has everone turned up but that is no reason to put hands on someone. Physically harm is not vaid in any situation especially when asked to use personal protective wear! He puched my my brother 3 times over a mask! The crew lead is 6,2 my brother 5,2....

I had the same problems as Emily seems to have had. 1. A $1300.00 laptop went missing. Myself and the paint crew were the only trades on the site . 2. The work was so below a professional level it was amazing. They did not have any protection for existing furniture or flooring whatsoever. they painted oil base paint over trim and doors without cleaning them first. I could go on and on but the bottom line is .. 1.Property missing 2.Bad workmanship 3.Would not take responsibility. I cannot or would never recommend, Central and North Dallas Certa Pro painters.

Excellent customer service every step of the way. We were thrilled with the estimate and the team that did the interior painting in our home. I have used this company in the past and will use them again in the future. Great company with great people. Thank you, CertaPro for a job well done!!!