CertaPro PaintersReviews of certapro.com

Isaac and his team did a fantastic job on our townhome. From start to finish, they were professional and courteous. Couldn’t find a speck of out-of-place paint (and I looked, haha)! Cindy went above and beyond to find a solution that met our scope needs and our budget! A sixth star is in order!

poor customer service never admitted to broken door knob would not recommend

The job was to start on Monday July 25th. At 11 am when no one was here I called in to find out that they were not coming as planned, instead they would be here on Tuesday. Apparently, something came up, I understand stuff happens, just inform us. Our master bedroom isn't huge but has vaulted ceilings. The color we are covering is a very light shade like what we are using now, light blue to light green. They did not tape anything, did not protect the bedroom furniture which received paint splatter from rolling, did not remove the built-in vacuum plate, painting it on the edge. The cut in job was atrocious, paint on the ceiling around the room, paint on the trim (note baseboards are removed for flooring), insufficient paint in spots around the room due to not having enough paint on the brush or the roller. When I pointed the issues out to the painter, he said they were told only 1 coat, yes 1 coat coverage. If done properly 1 coat is sufficient. He insisted it needed two coats even though most of what they had done was ok with one. When asking about the cutting in and the paint on the ceiling he said, "oh it was like that before, I have pictures". There were a few small spots the last CertaPro crew made last year (one of the hiccups) but not the entire room. We painted my office ourselves with the same paint. The original color was a darker orange, and we used the same paint as the master. We had no problems at all with one coat coverage because we took our time and made sure the brushes and rollers always had paint on them (wet). Kathleen contacted me and let me know the new crew would be here on Thursday morning 8:30 – 9 am. I showed the person what was needed with the basement paint and mater bedroom touch ups. He was surprised because he was told that he was only coming for touch ups. He was not prepared to cover furniture and was not aware the basement needed a full paint job. I was very surprised as both Dave and Kathleen knew what was going on. He looked over everything in the master bedroom and made excuses as to why the coverage wasn’t good. One coat is not enough. I attempted to point out that 98% of the wall and cut in was good, he just insisted it needed two coats. He said we should just paint everything again. My response was “Whatever we just want it fixed” I asked about how to fix the paint on the ceiling and as it is not currently painted they would have to paint the entire ceiling and then the walls again. I told him I would discuss it with Dave. He came to my office and told me he would start upstairs because he needed permission to paint the basement. He then came back and said maybe we should just leave. I again reiterated we just want it fixed. He was on the phone with someone and when he finished proceeded to pack up. I asked what was happening and he told me they were leaving. “You are angry and we do not need to put up with it so we are leaving” Let’s say I was shocked and now getting angry over this whole thing. My mother-in-law was present through this and can attest to the fact I was calm and not angry at all. Until they were leaving with no work being done. I tried to call Dave 4 times, he responded via text once saying he would call me right back. He never answered any calls or texts, never got back to me. I tried Kathleen 4 times, no answer, no return call. Jen (the owner) called me back to talk about it and find out what happened. I went through the details and told her as I did the second painter that if things needed to be adjusted invoice wise I would talk to Dave. We are not opposed to paying a little extra, things happen. Jen said she would call me back right away. That was 9:30 am, it is now 1:45 pm. I managed to find another company to finish the job before the flooring next week. I would never recommend CertaPro. They are extremely unprofessional.

Be careful, these folks send unsolicited spam mails to random users' websites, using the fake name Ross ! They have no respect for data protection laws.

I love the organization and more importantly the values the staff and owners represent every day. The home and property service space is ripe for tremendous growth and I am grateful for the opportunity to work with such a great company.

Work was rushed and as a result areas agreed upon were not completed unless we pointed it out. I was provided a timeline that was not adhered to and poor excuses were offered as to why painters did not return the next day as promised. Not enough care was taken to protect floor spaces (tiles & hard wood floor), and stair bannisters resulting in paint splatter. We then had to go through and clean areas to remove paint. Not professional work. Not impressed. Three wall electrical switch plates were over tightened resulting in cracked plates. I pointed this out and they were replaced. But why would someone overtighten one wall plate and then overtighten a second one, then do it again a third time. Bewildering !. Overall Impression is inconsistent quality and missed areas such as baseboards door trims.

One more one star review! It’s more of a technology company than a painting company. Local franchise (Chicagoland) has destroyed the company. You WILL BE abandoned by them! Go to your local hardware stores bulletin board and grab the business card of a local painter!

Will use again. Easy and quick estimate, scheduled quickly, On time and friendly and efficient workers. Painting job was done well, no mess. quick clean up and everything put back in its place.