CertaPro PaintersReviews of certapro.com

Certapro just completed our painting project.They finished 3 rooms in 1.5 days.This company in Syracuse NY is excellent. The workers were on time and polite.They cleaned up everthing after and put back all the items that were moved/I would highly recommend Certapro painters

If you like constant excuses and issues this is the company for you! By the end of our project with them, we decided it was best for us to try to hire someone else or fix all the issues they left behind ourselves. We just didn't want to deal with Jason anymore.

They never answer the phone. Always late. They are busy at “other jobs”. My $13,000 job was not good enough. Lied repeatedly. Painting was done less than a year ago and paint is peeling off doors. It eas peeling the week after they left. They never cleaned paint off door brass. I had to call over and over for them to come back to complete job. When they did come back, they were rude to me and complained to me about having to come back. I’ve owned my home for 32 years, I’ve worked with many different contractors. All were good or excellent. CertaPro was awful to deal with. Took my money and lied.

I PAID THIS COMPANY $4000! I ASKED SPECIFICALLY IF THEY WERE GOING TO DO CERTAIN THINGS & COLIN SAID YES! HE TOTALLY LIED & DID NONE OF IT! THEY PAINTED OVER MY FAUCET WHICH I DIDN'T KNOW! I'M DISABLED! MY FAUCET WON'T WORK! I ASKED THEM TO FIX IT! THEY IGNORED ME! WOULD NEVER RECOMMEND THIS COMPANY!! TOTALLY DISHONEST!!

We hired CertaPro of Hunterdon County, NJ to paint several rooms in November 2022. The job included removing wallpaper from 2 bathrooms, and then painting the wall. For the most part, the painting was well done. No complaints. However, one bathroom, where the wallpaper was removed, the paint started to peel away from the wall in several places within a few days. We reached out to CertaPro of Hunterdon County to explain the problem with the hope they would come back out and fix the problem. It took several attempt to get a response, but finally they responded. After checking out the paint job, they scheduled someone to come back out to fix. When he was done, within 2 days, the paint was peeling off the wall again, only this time it was worse. I called them back to tell them what had happened, and they refused to come back to fix the problem and stopped returning calls. I still needed the problem fixed, so i called another painter. His assessment was that the glue from the wallpaper was not correctly removed and that an oil-based primer was necessary before painting the walls. He said the glue literally eats away at the paint. The bathroom was then properly primed and painted and the peeling of the paint has not re-occurred. Stay away from this CertaPro franchise for the reason their salesperson and owner displayed awful customer service. What a huge disappointment. Don't make the same mistake.

Just had them finish painting a 2 bedroom house. The 1st day of the job, 4 painters showed up @ 8:00AM. We were pleased with their progress. T-W-Th-F, showed up @ 7:30AM. Those days only 2 men showed up each day. Because there were only 2 men (different men each day - all subcontractors) they ended up working until 6:00PM. The lack of workers caused the job to last 1 week (thankfully it's a small 2 bedroom house in a 55+ development - I hate to think how long it would take to do a 4-5 bedroom house). Also, the paint job wasn't that great, they tore off the toilet paper holder & towel rack in one bathroom, & removed picture hangers where we wanted pictures rehung (we were purposely told to leave them in place). Since we made sure that one of us was always here with them, we spent alot of time just sitting around for 5 days! I will never use them again & will never recommend them to anyone!! Even though subcontractors did the work, I totally blame Certa for not having enough workers on board & not keeping tabs on the quality of work & never talking to us during the process. However, you better believe that they sent an email with our final bill before the painters left on the last day. M. MacDonald - Wilmington, DE

They did a good job on painting our offices on our building. The communication was not too good since the guys didn't speak much english and I was not arround to help but overall did a good job.

I called to see if Certa Pro did wallpaper installation. They put me on hold. Came back ans said yes. I scheduled an appointment. An hour before the estimatator called and said they don't do wallpaper. Wasted my time.