Cin7 OmniReviews of cin7.com

A solid good piece of software. With great support and positive minded team

William Kurniadi, the onboarding specialist was a great support. Multiple platforms to access information or instructions via videos and help articles are also available to guide us fix issues.

We have been using Cin7 for 10 months, overall the product performs well. Unfortunately I am giving a low star rating due to the following: 1. Extremely poor customer support. We have raised support tickets for business critical issues and have had to wait weeks or months for the issue to be resolved, with no comms from support and no transparency to what is going on to resolve the issue. 2. Unreliable API. e.g. the Stock endpoint often returns different inventory levels from one call to the next. 3. After the onboarding process you're left with no account management. There is no account management structure, you're left in the wilderness with customer support (who take weeks/months to respond to tickets) and no way to escalate issues. 4. Integrations with 3rd party systems take months to get done, and there is no project management or transparency with the process. We requested a new 3PL integration about 2 months ago, Cin7 have not yet finished the integration, and we have no idea when it will be done by. With better account management, and better tech support I'd be giving Cin7 4 or 5 stars. But for now I would not recommend the product.

I've carefully considered leaving a review as I understand how powerful reviews and user feedback can be. Unfortunately, the overwhelming reviews here on Trustpilot with regards to CIN7, are correct. ZERO SUPPORT and help-desk. The 'on-line support agent' is NEVER on-line. You leave a support request, and NEVER, EVER hear back or get a response via e-mail or call or anything. For fairness, Louis with the EDI integration team is superb! If CIN 7 were able to replicate him and actually HAVE a support desk/function/team -that would be fantastic! I have tried on numerous times to get help on adding new products (including the correct process to follow, the needed excel spreadsheet data-mapped fields) - NO REPLIES, understanding why my aftership returns app in my shopify store doesn't integrate with CIN7 - hence stock is different online store to Cin7 - NO replies. I need help on a new shopify app I want to install for pre-sales on products (NO HELP available for my question on which platform I should do this - the SHOPIFY store, or in CIN7 - this is a pre-sales program and I have NO way to track these pre-sales into CIN 7. Honestly, I am SO SORRY I went with CIN7. Overpriced and non-existent support. And the interface is NOT intuitive, the help documents are very, very basic.

Terrible Support after onboarding. Chat unavailable, documentation very poor, no phone support. Very difficult to run any kind of integrated business using CIN7

Terrible customer service! Live chat never available. Phone chat you get passed around "to a specialist" then nothing gets solved. Email help even worse, pretty sure they don't even look at their emails. Very hard to use system, no training and no support, terrible company, wouldn't recommend.

We have 3 shopify stores and one physical warehouse. All stores connected to Orderhive, all is working good and support is very helpfull and fast. We use orderhive 2 years, not have plan to move out. All is ok.

The system and the staff is not good if you've used different programs before. The support staff is one of the worst to have been encountered. They take days to reply and rarely address the concerns at hand. After several different issues that have gone unresolved, I've decided to leave a review. Whatever you do, find a different inventory management system. They truly are one of the worst companies on principal alone. And Cin7 is essentially an excel program. Stay away.