Cin7 OmniReviews of cin7.com

Great software with a readily available support team. We are happy to be using them.

We had a great onboarding with Kshitij Sachdeva. Let's say it isn't always easy coming from one ERP system and transferring to another, as these different systems will never completely match and work arounds are necessary, but with the help of Tej we managed to get through these struggles and onboard fast and efficiently. Unfortunately the moment we were onboarded and were assigned to the general support team things went down hill. We run into multiple issues (bugs), as well as limitations in the system that are not good for a growing business. If you issue a support case with the Cin7 support team, you can wait at least three months to get a response. Bug fixing takes long, while they influence the daily business and administration. Also, the response: 'that is not possible in our system' on very basic needs (such as creating 20+ price tiers), is quite disappointing.

We have been working with Orderhive for quite awhile now and we have been very satisfied with the support team they have to offer. I typically always work with Kunal, Sanyam and Paramesthwaran, they are always so helpful and answer all my questions with in a timely manner and if they can't answer it they get me the respective team that can help. I can't say enough about the customer service here. 10/10.

I needed additional support with some of the features and Sujan was willing to jump on a call with me and walk me through what I was not understanding!

User for over 5 years - and slowly watched the support drop off - if you have time to wait ( in business who does) then it is possible you will get a solution to your issues. If you run long term orders as in orders that can take over 7 months to complete the system will not upload this to COGS. My Biggest concern is the yearly price rises of 16% or $95 per month. For me its the end and I have moved on to another program.

The most terrible system I ever had to work with, if there is an issue forget about getting it resolved. No reply from customer service for MONTHS, the support chat is NEVER available! Nothing works properly, so you're being charged to bang your head against the wall. Could go on and on how shi**y this company is but the ammount of bad reviews are doing it for me as everyone seems to to be having the same issue, and the few good ones are clearly staged.

UPDATED 24/11 Despite writing this review, we have received no further resolutions to any of the problems that we are experiencing with Orderhive. We have now discovered a problem with the integration of taxes and duties collection, whereby orderhive is instructing our warehouse files to duplicate and we have lost stock and money in having to overpay duties to EU authorities. We still cannot report on refunds, or purchase order receipts. They still cannot support shopify currencies and the system still incorrectly converts from shopify into GBP which means all our invoicing is incorrect. We've been quoted $2000 to have a workaround created by a 3rd party. It's not right to have to go to these lengths when the system is expensive as it is, and we were advised it was able to do such things before signing on. --------- I am writing this review as despite multiple communications between myself and the Orderhive team, they are still not able to provide us with basic information to run our business. The system is so limited in what it can do for the price, that we are having to pay external parties to fill in these gaps which are basic ERP system requirements. We have been with Orderhive for 6 months now and are still having on going issues that they cannot seem to resolve. It is not possible to pull off any reporting data on negative payments i.e refunds, even though the data is in the system. They have been unable to support Shopify integration properly, with incorrect currency coming through, they are not able to support multi currency. The link to Xero does not sync any refunded payments so beware you will have to enter this manually, alongside the fact that you cannot get a refund report, this becomes an arduous monthly task. I have raised these issues months ago with the support team but we are no closer to a resolution and it is costing us dearly as a small business. Shipment exports also do not work if your customer has special characters in their address, despite it working if you manually export, OH still have not been able to resolve this for us and as a result we are having to manually amend carrier labels or have the risk of getting rejected and charged. The reason I have not given 1 star is due to the help and response we did receive from Rehaan while he was at OH but unfortunately since he has left, the OH team have done nothing to update us or work on these issues.

We are using orderhive to manage our orders from different marketplaces. We are very satisfied with layout, speed, logical settings and the support you are always getting while needed.