Cin7 OmniReviews of cin7.com

Great tool for your inventory management!

We run an e-commerce/retail biz with 6 retail points and 2 online stores. We clear about 3000 orders on a normal month. We migrated from TG to C7 with much hopes and expectations. We were preparing to route orders between warehouses and advance to more advance inventory planning such as BOM management and forecast demand linked to our Xero accounting software. Close to 6 months after we came on board, we are still not able to get the inventory count to reflect the actual qty on hand. We have since done 3 stock Takes of more than 30,000 items as the count kept coming in wrong. We thought we did something wrong and we kept at it. During our last stock take a few days ago, we updated the newest count and the following day, new locations were created and the count went haywire. We are now cancelling orders which we oversold and refunding customers. The reputation damage caused is worst. My biggest reason of penning this is to warn people who are contemplating C7. We did a lot of research before going with them but alas the reviews were so nice and assuring. So what’s the warning? They just don’t respond to emails or even tickets. I have sent reminders to the person in charge but I am left ghosted. Tickets to support went ignored. How is that not a sign of something gone wrong with a company that’s choking on its own success? We have since spoken to a company who has seen other companies who experienced the same issues. It would have been a great company if what they claimed to be able to do comes through. But for us it didn’t. You’ve been warned. We never had this type of issues with trade gecko

Very responsive and helping agents. I am satisfied with the service given :)

Very poor performance from Cin7. They were all smiles before we signed on then slow and inadequately training to onboard our companies. We signed on two companies at the same time and they were unable to complete the work in either because they said our inventory system was more complex than they were accustom to. Really? Both companies are around 2 million in revenue. Then after four months of delays and wasting our time, we cancelled and asked for a refund. They simply reminded us of their 30 day cancellation policy and continued to charge their fee. Very disappointing. I would consider this company incompetent and greedy. Where's the honor in running a business these day?

We are a small company and CIN7 has been great for us to develop and grow our business. We have had to develop our account a lot in order to get what we feel should already be a standard feature. Usually, they are able to do what we need or find an alternative solution/workaround. Overall a great system for us as a small business. One thing that could be worked on is the customer support, they are usually pretty slow to look at cases that have been raised. but once they are on it, they are typically resolved quite quickly, as long as you are very specific with what you need and how you want it done.

Good software. Easy to use. Great to keep track of items and the customer service is fast for replies.

Cin7 is very intuitive and easy to use, plus if there's an issue they are very fast and competent to resolve.

Going through the onboarding was a horrific experience. They do not know what they are doing and takes days to respond. Then we found out they lied to us about syncing time. It can take 2 hours to sync stock with multiple Shopify sites. The sales guy will tell you it takes one minute though. They are the worst company I have ever dealt with in 10 years of ecom.