ColoGuardReviews of colocationguard.com

Cologuard Experience – My Honest Review My experience with Cologuard was disappointing. After receiving the test kit, I waited a couple of weeks before completing it. During that time, I received multiple emails, phone calls, and even mailed letters reminding me to send the kit back. The volume felt excessive and more like a pressure campaign than patient support. Even after I returned the kit and received confirmation that it had been delivered, I received a follow-up call asking whether I had sent it. That added to the sense of disorganization and high-pressure communication. When my results were available, I received an email directing me to a portal. The results page simply stated: “Value: Positive” “Normal: Negative” Followed by a brief instruction recommending a colonoscopy. There was no context, no explanation of what a positive result statistically means, and no clarification that false positives are not uncommon with this type of screening. The presentation was minimal and impersonal. Several weeks later, I received a registered letter reiterating the result. By that point, I had already undergone a colonoscopy — which was completely normal. The positive result caused significant stress and led me to spend days researching the test’s accuracy and false positive rates. In hindsight, I would have preferred to skip the stool test entirely and proceed directly to colonoscopy. While screening has value, I believe patients deserve clearer communication about: the likelihood of false positives what “positive” actually means and what to expect next For me, the experience felt more transactional than supportive.

The very worst customer service there could possibly be. There is no prompt for an operator. I had to call back three times in order to get one and press different prompts. A few weeks before I got the kit I had to call them - it took them until the evening to return a call I placed in the morning. The zip slide bag was broken when I went to prep the sample for shipping this morning. There was nothing that I could find stating what to do if this happened. It should have been included in the instructions. I called them this morning - still haven't heard from them - fortunately the online chat said I could tape the bag. This process is unpleasant and stressful as it is - and one would think that great customer service is key to its success.

INCOMPETENT AND UNPROFESSIONAL. My Dr. requested this test for me supposedly on or around Dec. 11, 2024, which was my last appointment at her office. This company called 1-4-2025, which I declined and again on 1-8-2025, which I answered. After being on hold for over 3 minutes and having to verify my DOB on the phone, someone finally got on the phone with me. He had a very very strong accent that I could barely understand. He went on to say that he got a test request from my Dr. and that there was a problem with some number that she put down. I said "well call and ask her"! Why are you calling me?" He then went on to say, unfortunately......and I cut him off, told him that I had to wait on hold, verify my dob on the phone to find out that you want me to do the work for you? I'm sure it's because of the wait time to speak to someone at my health providers office, since I've waited anywhere from 15-20 minutes to over 4 hours. Well too bad, Cologuard has to wait too. I definitely will NOT be using this company after my own experience and reading all the negative comments. I know it's not just me that has run into problems with them.

Horrible service! Completed the test as instructed. Delivered to them in 24 hours. Took 4 days to be sent a text that my kit "can not be tested, we will send you another kit call xxx..." Spent 47 minutes on phone to get another kit. The call center is literally in another country! Can not answer questions as to WHY sample cannot be tested. Easier to use local labs.

I've done ColoGuard tests for years, always with negative results. This year, instead of a small padded envelope in the mail, I received a large box from UPS. Massive amounts of plastics and papers. Previously, I put the test strip in a small return envelope in my mailbox for pickup. Now I must drive to the UPS office after "disposing of all materials". Which I didn't do and put everything back in the box including a note that the whole mess should be recycled. This company should be called out for a massive waste of resources.

Results report only reported positive or negative. Did not specify which test was positive. Shipping and return was excellent. Customer service was no help to get specific results. Insurance was excellent. Test results was not worth the money.

BEFORE I did the Cologuard test, I CONFIRMED with Blue Shield of California by recorded phone call that the test would be covered, because I did not want to poop in a can without being sure my insurance would cover it. The Blue Shield rep was very nice, researched my question for several minutes while I waited on hold, and told me that Exact Sciences (makers of the Cologuard test) is an approved provider and that the test would be covered, because it was part of my annual preventive care visit and because I had not had any other colorectal cancer screening this year. She said she would put a note in my account about this conversation, and she gave me a reference number for the phone call. She said that if I have any problems with billing that I could refer to this conversation. After all this, Blue Shield ended up denying to pay for the test, $681.00, by stating that Exact Sciences is an out-of-state provider. BE WARNED that no matter what your insurance company tells you before you do the Cologuard test, you could end up being billed for it anyway. Next time, I'll stick to the poop-on-card test, because if that kind of test positive, I'll need a colonoscopy anyway, just the same as with the Cologuard test, but I won't be out an extra $681.00 that the Cologuard test costs. Seriously, the Cologuard test is fancy-shmancy, but you'll end up with the same outcome if you get a positive or questionable result = a colonoscopy. Note that ". . . the Cologuard test is not recommended by GCSA physicians as a replacement for a colonoscopy." So why risk $681.00 unnecessarily? You don't seem to gain anything worth $681.00 with a Cologuard test over an ordinary, simple, much cheaper poop-on-card occult blood test.

Ordered Cologuard self pay and the website states you need to do a remote consultation with a doctor to get the test. What they don't tell you is that when you pay for the test, they automatically schedule your consultation in the form of a 4 hour window where you must be available and waiting for the doctor to call you during business hours. This is totally impractical for anyone who works a regular job. I emailed and asked if we could schedule a set time appointment like every other doctor in the world does, and they said nope, 4 hour window or nothing. So I guess I'll just get a refund and forget it.