Ellen M.
Posted
Abbott discarded my sample because my clinician had the date wrong, and never even contacted me.
My clinician ordered Cologuard in July 2026, but apparently accidentally put July 2025 on the electronic test requisition. I sent in my sample, logged into the portal - they received it. But I never got results - could see that they were processing. Did a live chat and found out about the date error. They THREW OUT my sample, did not contact my clinician to have her fix a very minor date error, and did NOT contact me to tell me that my sample had been destroyed. I called the customer service number and they basically said they'd send another kit. I work in health care. This is not how it's done. You contact the ordered clinician, they change the form. If you have to destroy the sample, you let the patient know. Poor.



