ConvertKitReviews of convertkit.com

This company now calls itself "Kit." This platform has more than a few issues. It doesn't have the basic functionality that other platforms such as Constant Contact and Mailchimp have had for YEARS such as directly testing links in preview. And last year, they raised their prices 50% without telling customers that email campaigns sent from their platform would not render in Outlook - affecting reach to the 1.2 MILLION companies that use Outlook. I confirmed this with Microsoft. When you reach out to Convert Kit/Kit support them, they spend an ridiculous amount of time skirting around whatever the real issue is, often to cover for the fact they have no idea how to fix their functionality issues. It appears their focus has been on marketing and courting the so-called influencers" and building a creator network that is supposed to increase engagement, but does absolutely nothing. Paying these "influencers" is probably why the price hike was done. Avoid Convert/Kit if you don't want the heartburn of having to re-platform when you find out the hard way how bad it really is.

I signed up for CONVERTKit Trial and the first thing I noticed is there are very LIMITED capabilities so I immediately provided my card details for the full experience but was still limited. I was prompted to seek help and did so in regard to the restrictions - it was preventing me from creating emails, sending previews or test emails and other features were simply not available. I begun chatting and was told my account needed to be "verified". During the "verification" they ask why would you use the platform, socials, and website information if you have any. As I provide my socials etc- I get a response stating "At this time, we don't believe our platform is the right fit for your business, so we are unable to support your account.......Per those terms, your account has been cancelled effective immediately" mind you I BROKE NO RULES OR TERMS. A waste of time and energy. Creating sequences, landing pages all to be denied! I think this is sad yet comical as providing all this information and then you all investigate can lead to wild perceptions of discrimination since I HAVE NOT broken any terms or conditions around their "strict policies" yet- requesting my socials etc - gives you full access to VIEWING WHO I AM and we all know how it goes! Glad to take my business elsewhere

They keep spamming me with their emails, and they have no link to unsubscribe. I mailed them twice and asked to opt-out but they are ignoring it and still trying so sell me their useless product.

Bought in on one plan, the price then tripled. I was stuck for the rest of my contract knowing I was going to have to change services eventually. Customer service sent me in a loop of automated messages. When I finally did get to speak to someone they didn't really listen. Offered me a one year discount to stay and told me it was outside the 30 day refund, despite them changing the rules mid-contract.

This has been the worst email and webinar/masterclass platform I have ever used. Their customer service is unresponsive and ineffective. I created my webinar so people could register, but the day of my event, they restricted my account without warning. At least 10 people told me they had successfully registered or subscribed, yet none received a confirmation email or the class link. Because of this, attendees could not log in to the event, costing me both time and business. Support was slow, unhelpful, and only after repeated follow-ups did they escalate my case to a manager—just to send me the list of email addresses from those who had tried to subscribe. There is no phone support, the instructions are overly complicated, and the platform itself is extremely difficult to navigate. I strongly recommend choosing another platform and saving yourself the frustration and wasted effort.

Have been using it for about a month and it's terrible. The templates are limited and boring designs, they don't execute as per the preview and I've wasted hours trying to achiieve something worth sending to subscribers

My Experience with Kit I signed up for Kit, hoping to use it as my email marketing platform, but my experience was incredibly frustrating. My brand-new account was shut down before I even had the chance to send my first emails. Kit claimed it was due to concerns about affiliate marketing, even though I hadn’t engaged in any affiliate promotions—just had plans for the future to include them responsibly. What made things worse was that this happened while I was participating in a bundle event, offering a freebie to grow my email list. Because Kit disabled my account, my freebie became inaccessible, and I lost the opportunity to gain new subscribers. Now, the bundle host is ignoring my emails, making it impossible for me to fully recover from the situation. As for Kit’s support team, they weren’t much help. Instead of genuinely addressing my concerns, their responses felt dismissive, like they were just trying to frustrate me further. It was clear they had already made up their minds, leaving me with no way to resolve the issue. Overall, my experience with Kit was disappointing. If you’re looking for an email platform that actually supports creators and small business owners, I’d suggest looking elsewhere.

I was able to cancel the subscription very easily but overall experience was very bad. Waste of time and resources. Automations just did what they wanted and we even had an integration expert to support us. However, the KIT support is so useless.. nobody helped us set up simple reminder sequence. Until now, we did not figure up how KIT works tbh even though we are quite technical and digital savyy. Moved to ActiveCampaign.