ConvertKitReviews of convertkit.com

Looks like things started going to hell in mid 2025, and were completely boogered up by 2026. It's all AI-run now, from what I can tell. The current trend recipe for the complete FUBAR of anything that used to work well, and now fails at every turn with no reliable help or support because... Guess what?! That's all run by AI now, too. Nothing works like it is supposed to if it even responds at all. Functional pages don't load with the full functionality. One must log on and off several times, try 4 different browsers to get a single task completed, then do it all again for the next field or function you're trying to set up. And of course, do the email confirmation message every time you log in. Plus, clear your caches before every new login attempt in an attempt to set up or perform the simplest tasks... One per clear catches and log back into your email (you're gonna need it to get logged back in.) Hey ConvertKit! Or KIT or whatever handle you switch to next for useless kenetics, You're AI run new handled "KIT: is a scewed up, poorly functioning mess! Like most places, you went and fixed it when it wasn't broke, I'll end this on, why? AI has its place, in the servile role, not the master mind... It cannot think or plan abstractly; it can only respond to its base coding and attempted predictive computing. When something falls even two zeros and a one out of its parameters, it's lost. I will put up with the current new and improve it stupidities, but I will never pay for something this degraded by the new and improved total AI mastery. It's pretty much the trend with all of these email marketing apps.

Issue with subscribers not getting confirmation emails. Support on chat was pushed to a "senior" support agent who suggested a few things and then ghosted me not responding to any questions.

Disgusting the way they automatically increase your plant, but they will NOT do it when you decrease it. I got charged for an annual plan, (6 month pending). Since I noticed my charge 30+ days after it being done, they would not adjust my pricing or plan, so now I have less subscribers and charged for a plan I AM NOT USING. This tricky ways to charge extra and not be HONEST about NOT DECREASING your plan is DISGUSTING, and thats why Im ditching ConverKIT for good once the plan is over.

I've used CK for the last 6 months. The email editor I do like, as it's simple. I've only reached out to support a handful of times (less than 10), and never was able to get a clear answer on things. I had to email billing monthyl to get clarification on my billing, as I always found them to overcharge me. I was paying $119/mo for Convert Kit as I was on the 10k plan (roughly 9,500 subscribers) I clean out my list a few weeks back (deleted 2,200), so now have about 7,300 subs. Which would put me on the 8k plan ($99/mo). I got billed for the 10k bc I didn’t manually reach out to downgrade my account. I have to manually reach out to downgrade? I emailed support, and she downgraded my account (within 24 hours of being billed), and she told me they don't offer refunds. I'm now in the process of cancelling my account. Deliverability is so-so, and for that price tag, you're paying for the name, certainly not performance or service. Don't waste your time or money like I did.

ConvertKit is a fraudulent company with really poor business practices that fails at communicating their pricing and billing. At one point you might be asked to upgrade to a $49 plan which then shows up as $29 on the billing page, which later shows up as $79 when you go to cancel, only for them to let you know it’s actually $129. When you cancel, they continue to charge you, but close down your account altogether. The software is average and clunky, but it doesn’t dismiss the fact that it’s a company that no one should trust.

ConverKit (now Kit)'s solution isn't bad, however the account deletion service is far from ideal. It's ridiculous how long they're taking to process my request. I've been waiting for over six weeks now. With other services, you can simply click a button and your account is gone. Why does Kit's legal team need to get involved? It seems like an overly complex and potentially legally questionable process.

I am wondering if in email marketing software it is a reviewers responsibility to catch all the reality of the reviews or the platforms. I see so questionable comments here.

I have been using CK for years, because of the free integration with Thinkific (only reason). Not that bad but the mail editor is bugged as hell. You can't even write accents like this one ^ which is so common in french for example. Support doesn't seem to care. So I may change next year if nothing evolves.