COWINReviews of cowinaudio.com

They told me that they'll replace my defective headset. They asked for my address and ghosted me ! I don't know what they did with my personal data. They're scammers !

I bought the cowin se7 anc Bluetooth headphones thru amazon & after a month they stopped charging. I sent in email to customer service on Saturday & by Sunday I had a response that included a link & code for a replacement pair of headphones thru amazon! I had apparently bought the headphones thru a 3rd party so they were unable to even confirm my purchase but STILL honored their warranty. I already used the code & my headphones are on their way to me at no cost. I am beyond happy & grateful for their unbelievable customer service! They have a customer for life! In comparison I bought a pair of beats for 3x the price ($400) & they broke just days later & Apple said I’d have to pay $347 for a replacement pair! I also wasn’t able to buy the insurance thru Best Buy where I bought them bc Apple doesn’t allow anyone else to fix their products. And in all honesty the cowin headphones work so much better than the beats ever did & look great!

I purchased their E7 Pro and SE7 Headphone. Absolutely love them. Best for traveling. I travel at least 2-3 times every 3 months, always bring it on my flight. I had an issue with the bluetooth connection. Their customer service name Evelyn is the best. She helped me troubleshoot my headphones and reset the bluetooth. Now I am good to go again.

Headphones Cowin E7 broken and support didn't even anwser after 3 emails. Bought from official website, worse experience ever.